You’re not, I much prefer to converse in writing although some inferences can be missed.
While it staggers me that a charity for the disabled can’t make accommodations for people’s disabilities I’m not that surprised. Most organisations will have some clever person set up processes to be as efficient as possible whilst not missing out essential items. As someone who installed such procedures, it’s very easy to miss people’s specific requirements unless you’ve a speciality of working with/planning for special needs.
Hopefully there’s a practical solution for you. ?
I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
I'll try to give my honest opinion but am always open to learning.
Mark