Expectations need to be managed. These Companies promise big and deliver small. Do they really not understand the value of reputation? Or do they not realise how big our voice can be? The lack of choice is one of the things that kept me away from the scheme for so long. It may be the thing that takes me away from it. A second hand car that I want may be better than a new one that I don’t care about. Or perhaps I’m just a bit annoyed at a Dealers lack of communication…