There is the also the complete can of worms as to whether or not many customer facing roles in general are underpaid and undervalued whilst those higher up are the opposite but that’s a different discussion altogether.
T.J. – that’s not the case with Motability Operations. The call centre staff are extremely well paid and with a gilt edged benefits package on top, quite unlike anything they would get at any other call centre. Significantly above a living wage I assure you! I know someone who works there (in Bristol as wmcforum rightly says). It’s a very sought after employer in the area for these reasons. I agree with everyone else that they are incredibly helpful and friendly when you call them. So they should be!