Hi
I’d go to Fightback4justice on Facebook they’ll write your MR for you, DO NOT do it over the phone. I had so much grief with the dwp over it my MR was submitted by FB the dwp signed for it then lost it, did the MR based on old data then refused to redo it even tho they admitted their mistake so I had fightback submit my tribunal paperwork.
At this point the dwp redid the MR & I got the same result so I waited nearly a year for a tribunal. I was absolutely BRICKING IT but the tribunal guys were so so nice from the 2 security guards being kind & friendly on entry to the Clerk taking us in & briefing us to the 3 tribunal panel members.
I was in there about 3 mins then we left & waited 2 mins later we were called back in & given enhanced on both elements for 4 years.
Please fight them if you really believe you’re entitled to it there’s loads of organisations that’ll help. Fightback are brilliant I think the MR was £50 (they to pro bono too & you can pay if successful) they then did the tribunal submission their suggested payment is £350 but only payable out of your back pay if you win they’re a non profit organisation.
They also talk you thru the tribunal, brief you how it works, what to say etc.
Good luck I hope it gets sorted ASAP