I certainly think that a user-group would be a good idea as would an easy way of ‘reporting’ unhelpful or slapdash dealers as well as giving praise where it is due.
Certainly I now realise that we have been lucky in the past and found dealers who were helpful and very customer focused not just for the sale but throughout the whole of the lease. Our recent (ongoing) problems have made us realise how much the dealer can contribute to the positive experience of getting and using a Mobility vehicle.
I have been generally very happy with any contacts I’ve had with Motability Operations and do appreciate the all-encompassing nature of the scheme. The tyre cover alone can be a saving! It is also reassuring that if my PIP were to be reduced we wouldn’t be tied into paying for the car. The two assistance schemes – both for those losing enhanced mobility during the DLA to Pip transfer and for those who lose enhanced PIP during a review – are also very welcome.
However, I’m sure that having an official route to make suggestions for improvements from their users would be a positive step.