Reply To: When orders go wrong

#90315
Zoe

    Hi yes was asked to pay the deposit put the pin first, it’s not the first time I’ve been asked that so thought nothing of it, in hindsight I’ll never do it again! They then drove the car to the front for me to see and get in, it’s only then I realised the boot wasn’t electric, they’d also left the back seats down all the taken apart boot adaption pieces and shelf left over in the back and it was filthy! Not great! As I’m unsure how they’d think I would be able to clear that up and put the seats back. Just really thoughtless. I’ve never had a handover where the car interior is a tip lol!

    I have ordered the Volvo xc40, the ds has increased by £1000 and the Volvo are offering the inscription pro with electric boot and seats as standard for £2100 upfront payment, so it’s a no brainier. I’ve been hugely put off by DS mistake but mostly by their behaviour and lack of help following their mistake.