I had an awful experience with VW Swansea after ordering the car which I ended up cancelling and going with Skoda Swansea instead where the salesman was so good, we ended up buying a new car for the missus as well.
Then we had a Nissan from Swansea and they were excellent and I went back for the Ariya I currently have and my inlaws went there for their Leaf as well.
You are a customer and should be treated with respect and dignity.