Although they’ve told me that it must be “Like for Like” Ie, another Clio from Vertu Exeter, which I don’t want because I don’t trust them or Renault anymore. Vertu Renault Exeter are refusing to acknowledge a fault despite contradicting themselves between what they’re telling me and Motability Operations. If this was a cash or personal finance case it would be open and shut already. But no, they don’t seem to care about disabled customers.
I fear you are being dictated to, regards the options under the CRA 2015, with the threat of being excluded from the scheme – Which is why it’s important for you to seek proper advice from one of the organistions previously mentioned or legal advice from your house insurance if you have it, as soon as reasonably possible.
I would certainly be finding time and writting down – what happened and who said what, making it easier to explain to one of the organisayions or legal’s when you call!
It’s not your fault, the Clio is dangerous to drive, therefore not fit for purpose (or the i20 had problems), from a layman, I would say you are due a refund based on the vehicle which is “not fit for purpose” due to being dangerous to drive on the road, which from myself as a layman, sec 20-22 of the CRA 2015 apply. If on the otherhand the electric windows didn’t work, when you collected the car for examply, you are entitled to a repair or replacement, as set out under section 23 CRA 2015.
Sections 20-22 of CRA 2015 A consumer you are entitled to a full refund if the goods are faulty, not as described, or “not fit for purpose” within the first 30 days of purchase. This right exists regardless of whether the consumer can prove the defect was present at the time of purchase.
Section 23 of the CRA 2015, you have the right to demand a repair or replacement when the goods purchased are faulty, not as described, or fail to meet the expected quality within 30 days of delivery. If the goods have a fault, the consumer can choose between a repair or a replacement without charge and within a resonable time frame. If the goods are repaired and the issue persists, or if the repair does not meet acceptable standards, the consumer may have the right to a replacement instead. If the replacement still fails to meet the standard, the consumer may be entitled to a price reduction or refund.