Hi All,
I rang motability up and spoke to them about extending my lease. I explained the clause in the contract allowing me for 2 extra years and they still said no.
I paid for additional extras on the car which as improved suspension and heated seats and steering wheel as they really benefit me which cost an extra £2k on top of Ap. I only did this because my intention was to extend my lease for 5 years like I did previously but these additional extras don’t fall under adaptions and I am over the 20k limit.
I took out the lease in May 2022 and the new rules came into effect at end of 2023. I was never made aware of these changes nor agreed to any of them.
Motability said I can contact the financial ombudsman to which I have taken the case there as I feel this is wrong and a clear lack of clarity on Motability part.
what do people think? Will they be able to help me?