Got there in the end Jen, so pleased that you’re happy with the car even though it wasn’t exactly what you ordered or were expecting. 😀👍
Cannot disagree with a single word you wrote there. Dealers are shooting themselves in the foot by not being completely honest with their customers. Most of us have faced half truths and, worse maybe, being ignored by dealers rather than give us the facts. Like you, I do not respect anyone that treats me in that manner no matter who they are or what the situation may be.
Like you, I’ve had a number of Volvo’s over the years and currently drive one but I doubt I will even consider getting another in the future due to all of this. The temerity of my dealer in the last email crowing the line “I’m not responsible for delivery times” etc being the final straw. They’re not responsible, true. But they should behave in a responsible and honest manner and keep the customer fully informed with information, no matter how little it may be, at all times thus providing an honest, open, respectful business relationship. Bare minimum in my book! [rant over 😁]
Enjoy your new car! 😉👍