I’m going to buck the trend a wee bit here.
I have a Mercedes A Class, had it since Christmas time 2021.
They (Glasgow Giffnock branch) , from the point of sale, now 2 annual services, providing a courtesy car when I was involved in a car crash just before Xmas there.
Constant updates. And all very friendly.
Maybe the other Scottish branches should go along and have their training done in Giffnock.
Been 1st class.