September 18, 2022 at 9:23 pm
#196437
Motability purposely use the term “Total allowance” for this very reason, so that they benefit from any increase in the amount each year.
It was changed in recent years, can’t recall exactly when. Before that they used to put whatever the full allowance was and it was fixed for the three years so the customer benefited when allowances were raised until the end of the lease. Some bright spark obviously realised they were missing a trick and they changed it.
We have to remember that ultimately Motability Operations is a business not a charity and they’re always going to put themselves before the customers.
If I seem a little strange, that's because I am.
Skoda Karoq SEL.