The problem i had is that a car became available, and the dealer said they could put me in that car withing two weeks. When i phoned motability as i have been offered an offsite handover by motability and also the dealer came out to my home for order which has all been accepted foe present order which has been delayed the lady told me to cancel my order with the dealer which i did and could place the new order with the car that is in stock.Now she then put me through to grants team to tell them and see if they would up my grant and the new car was a higher AP now the previous motability lady also said that she would get the team that gave me permission to have on previous order would contact me well that never happened.So i thought to hell with this stress i will stay with my present order as it was too much stress and contacted the dealer to say to ignore my cancelation.Two weeks went by and i thought again my car has still not been built and i saw on the dealer web site that they had this car in stock although i am sceptical now as it has been two weeks gone by, i decided again to call motability to find out why i was not contacted and a lady again said she did not see the previous lady’s name i gave her and that if i wanted to go for this car that maybe now still there i would have to contact my dealer and cancel the car again and although she said she would phone me back which was the next day to tell me if i could have the dealer come out to me as before she could not tell me if i could have the offsite handover again until order went though and the grants team accepted the higher AP. Now i was over one and a half hours of going round in circles saying to her that i could not Jeopardise my current order unless you tell me i can have the offsite handover as in november i was turned down for an offsite handover which i was not happy with due to the fact i had already had to have a distressing chat with a call manager on my illness why i could not go to a dealer.Anyway i persevered and complained when the following week as said i got an abrupt call from a young man telling me no i can not have a offsite handover and i said could you put that in writing please and he said no so i said i am not happy with your tone of voice and he the cut me off.Then i was so upset i phoned and said i was not happy with the way you are treating me and the lady said she would pass it on to a manager who then phoned me in two days after and said i could now have the handover at my home. Now you maybe bored by now but i am now back again with my first order as said they would not tell me if i could have an offsite handover again and i told the last lady i spoke to i am too unwell to carry this on an decided to stay with my current order so the whole rigmarole was not only stressful to me it has made me so unwell i also said can you put all that has happened into a letter and i was told again no.