Do Motability take personal experiences at dealships seriously, or have some kind of official reporting method?
I think this would be key, if they don’t already. There should be a system in place that takes personal reports (good or bad) and provides official feedback to the dealership or branching manufacturer accordingly.
I personally feel this should be a priority for Motability- I’ve not had a ‘bad’ experience with “my Wife’s first application , but I would say it could be very easy to become disheartened and not proceed any further beyond initial phone calls.