Motability operations are sitting on assets and reserves of billions & remuneration for senior executive plus bonus, holiday, private health care, free company car every 6 months etc…. is extortionate that they receive! There needs to be more change implemented – I feel strategically and operationally.
I have written to senior staff and the Motability board on several occasions ref having a ‘Motability customers focus group’ , a ‘mystery shop type service run by disabled customers’ & in addition Motability customer representation at board level !!!!
The finances of Motability Operations, it’s remuneration culture and the fact it’s bank rolled by 4 big banks has been raised by the NAO and several national press I et recent years – partly the reason for the recent retirement of the last CEO after 15 years at the helm.
I’ve been a Motability customer many years and it’s been a godsend & aided my ability to get around and aid my quality of life – on the whole frontline staff within Motability operations have been very good and even the few times I’ve had to escalate complaints – the case managers etc.. have been pretty thorough.
I do have an issue with the assets and reserves Motability operations are sitting on & feel more should be allocated to the notability charity and grants etc….
Also whilst the overall life time costs of a Motability car are expensive with the buying power, bulk buy and negotiated discounts arranged by Motability operations & the car dealers and key partners (insurance / servicing / breakdown and so on) they drive a hard commercial line but have a cheaper unit cost than any other ‘car leasing operation’ as it’s the biggest in the U.K.