My change is due within 4 weeks and I’ve not received my letter yet. I had a text saying that I could order and that a letter would be sent soon, but have nothing to show a dealer.
I’m sort of in the same position, I had that text on 9th June.
I went to a dealers, started to order the car & they asked for the letter….. had dealer chasing me for the letter
Waited until 16th June for the letter, still not arrived so I phoned motability….
I was told that that text is enough for the dealer to proceed, the letter is not needed for those of us that can order this month & I was told to get the dealer to phone their specific dealer phone number at Motability to clarify.
Dealer said they’d put it through on Wednesday & let me know it had gone through.
No contact from dealer since…. I’m likely to phone up, ask for deposit back & tell them to go jump, then phone Motability & report that dealer.