Forum Replies Created
Thank you for all of your replies even the not so good ones.
I’ve also found out my car is a MY18 and not a MY18 on top of everything else not sure that matters.
I have got Motability to pass it onto their customer relations team and I am awaiting their next response.
They seemed to blame me 100% in the first reply so won’t be holding much hope for any different in the next email.
But I will keep you updated.
I do suffer with several physical health issues but I’m also suffering with anxiety and a few other health issues on top of that lately which doesn’t help.
Thank you again for your help and support so far.
Also Renault failed to offer or provide a test drive in either, isn’t that against Motability rules?
I only got to sit in the GT Line model which is how I knew that car was suitable as it had leather seats and heated seats.
Thank you for your reply Trev.
One of the key issues was Renault never told me I’d have to pay £215 for the dashcam until I got home and it was verbally agreed for me to have the car then.
Also on Thursday 4th April in an email Renault states that they would cancel the order for the Captur Iconic from their system and order me the GT Line, they failed to do so and that’s why I felt pressured into having the Iconic.
They said 2-3 months for a factory order GT Line, I would have waited.
Motability also informed me if I didn’t want the dashcam Renault would have to remove it but they wouldn’t so Motability aren’t totally faultless here either and neither am I, but Renault I have the issues with along with the car.
I will do my best to resolve this and keep you updated.
On 4th April Renault agreed for me to have the GT Line and said they would cancel the order for the Captur Iconic, I have that in writing.
But Renault didn’t cancel it, they started playing hardball regarding paying for the dashcam in the GT Line Captur and I ended up having to have the Iconic lower model without things like the heated seats which I wanted and needed,
Because I wasn’t given the option and yes I do admit some fault in this.
Motability have said it’s my responsibility and won’t do anything about it, they have said they will pass it to the customer relations team if I request that, I have just done that and await their next response but doubt they will cancel it given I just cancelled my Clio to get this one.
I could go to the Ombudsman if Motability don’t resolve it but I don’t really want to have to go down that road.
Would you say it’s Orange? I’d say it’s Brown and I hate the colour, definitely not what I wanted or expected on that issue either.
Renault should have removed the dashcam and let me have the GT Line Red/Black one that I agreed with Renault to have until they started trying to rip me off.
Motability told me Renault would have to take it off if I requested that but as Renault refused I got lumbered with this car instead.
That’s the car I’ve got, not only doesn’t it meet my requirements 100% as I should have had the Captur GT Line version, as stated above I didn’t get to inspect the car before I entered the PIN.
There were 12 miles on the clock when I picked it up and the colour definitely isn’t Desert Orange unless I need to go to Specsavers?
It was all agreed for me to have the GT Line Captur in Red/Black and even Motability said Renault would have to remove the dashcam if I didn’t want it but Renault refused and I felt pressured into having this car instead, I know I ordered the Iconic first but that was because Renault were not honest with me and stated they didn’t have any in stock and they only had this.
Do you think I have a case?
Motability have fobbed me off saying it’s my responsibility even if I did feel pressured but they will refer to the Customer Relations team if I want them to which I will ask them to do so.
But I don’t hold much hope.
Hopefully I will get some good opinions and advice.
Thanks in advance.