kmb786

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Viewing 25 replies - 1 through 25 (of 44 total)
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  • in reply to: Ohme charger #281991
    kmb786
    Participant

      You get these options.

      in reply to: Another Ohme tale of woe #279413
      kmb786
      Participant

        Sorry to hear you have been having problems with the installer etc.

        Our install went smoothly from the pre-install survey to the actual install. The installation was carried out by Aero-EV.

        We also had the 5 meter Ohme charge cable delivered to us at home and feels bit lighter than the cable that came with our bZ4X.

        in reply to: Ohme ePod – max charge output #279086
        kmb786
        Participant

          Hi

          Had my ePod installed last week and took delivery of my Toyota bZ4X Vision AWD.

          If I’m correct, the charge time Toyota mention is around 7 hours from empty to full using Type 2 connector.

          I have done two charges so far – see below

          Yesterday teatime – from 28% to 50% – 2h 48mins

          overnight – from 50% to 100% – was estimating 8+ hrs but took 5h 6mins

          Are these results normal in that is the charger working to 7kw max output? Sorry if I’m misunderstood anything.

          The firmware on the ePod is v2.12

          in reply to: all electric next #278235
          kmb786
          Participant

            Had smart meter installed last week and all working and sending updates to Octopus.

            Ohme pre-installation survey guy came out last Thursday and said it’s a straight forward install and they will install their own seperate fuse box.

            Had a call yesterday to confirm charger install next Friday 30/5/24.

            Our car (bZ4X) will be available to collect first week of June so good timing with everything.

            Once it arrives hopefully will move to Octopus Intelligent Go tariff.

            kmb786
            Participant

              Thanks for the video instructions as I will be moving to intelligent go once I get my smart meter installed next week after which they said it takes up to 14 days for the data to start sending to octopus every half hour.

              I’ve go Ohme survey guy coming next week aswell to do pre-install survey and they said they can arrange actual installation asap after the survey.

              Currently, estimated deliver of bZ4x is end of the month so if my smart meter is not fully set up by this time then do I just use the Ohme app to charge the car at the standard rate until the smart meter is fully working and I move to the intelligent go tariff?

              Thanks

              in reply to: The Search Begins! #276892
              kmb786
              Participant

                It’s been around a week since we ordered the Bz4x Vision AWD (Pan roof) in Precious Metal or Silver.

                The dealer is still trying to get hold of this model as he was saying only the new MY24 Motion model is for factory order only.

                Has anyone else come across this issue and does this mean that they are trying to find my model from the current UK stock availability.

                Thanks

                in reply to: New to motability – car choosing advice #276870
                kmb786
                Participant

                  It’s been around a week since we ordered the Bz4x Vision AWD (Pan roof) in Precious Metal or Silver.

                  The dealer is still trying to get hold of this model as he was saying only the new MY24 Motion model is for factory order only.

                  Has anyone else come across this issue and does this mean that they are trying to find my model from the current UK stock availability.

                  Thanks

                  in reply to: Recommendations for EV’s please #276556
                  kmb786
                  Participant

                    After test driving the Toyota Bz4x Vision AWD pan roof, we have gone and ordered the same model today at the dealers.

                    Going to find out tomorrow when the estimated delivery is.

                    in reply to: New to motability – car choosing advice #276555
                    kmb786
                    Participant

                      After test driving the Toyota Bz4x Vision AWD pan roof, we have gone and ordered the same model today at the dealers.

                      Going to find out tomorrow when the estimated delivery is.

                      in reply to: Recommendations for EV’s please #276366
                      kmb786
                      Participant

                        Thanks Vinnie – yeah we like the camera is really good and the drive with 20 inch allows was really good drive it to Ilkley Moor.

                        The Ohme charger is going to be fitted on the  wall at the front of the property so was wandering if the tethered cable on the ohme pro has the facility to wrap it round neatly so that kids cannot get to it so was wandering if the ePod has the same features as pro as with ePod you can store your cables away.

                        in reply to: Recommendations for EV’s please #276361
                        kmb786
                        Participant

                          Can anyone see any issues/problems with this when it comes to installing the charge point.

                          Thanks

                          in reply to: Recommendations for EV’s please #276360
                          kmb786
                          Participant

                            in reply to: Recommendations for EV’s please #276359
                            kmb786
                            Participant

                              in reply to: Recommendations for EV’s please #276358
                              kmb786
                              Participant

                                in reply to: Recommendations for EV’s please #276356
                                kmb786
                                Participant

                                  Hi

                                  Thanks for the info and hope it’s just a straight forward install.

                                  in reply to: Recommendations for EV’s please #276351
                                  kmb786
                                  Participant

                                    Hi

                                    We eventually test drove the Toyota bZ4x Vision AWD pan roof model. It was a very comfy ride and plenty of space which we required.

                                    Although we were tempted to order the Motion FWD MY24 model (£695 AP), we decided to go for the Vision AWD so will be ordering from the dealer this weekend. Couple of points/queries below if anyone can advise of anything else.

                                    1. As I’m with Octopus Loyalty tariff, I’m planning to change to the Intelligent Go tariff to get the cheap off-peak rate – so to get this I’ve had to book an appointment to get a smart meter installed which should be done mid-May.

                                    2. With regards to the Ohme home charger install, I have a drive and a garage (full of crap so won’t be parking here) and am planning to get it installed on the wall close to the garage as it will be closer to the fuse box to run the cable and drill through one wall.   However, I’m not sure which model to choose – Ohme Home Pro or the Ohme ePod as I know that the ePod doesn’t have a fixed cable connected to the ePod but how neat is the tethered cable on the Home Pro as I have very young grandchildren and don’t want them out pulling with cables etc.

                                    3. I have three actual consumer units connected together as it’s a big detached house – 2 were originally there to spread the load and then I had a third one installed when I had the second storey extension built so what is the actual power requirement – I.e. is it a 32amp rcd/trip breaker? I will need which I think there are a few spare ones that are not used.

                                    Thanks

                                    in reply to: Lease Extension Question #276140
                                    kmb786
                                    Participant

                                      Thank you will look into this.

                                      in reply to: Lease Extension Question #276128
                                      kmb786
                                      Participant

                                        That’s good news Glossguy.

                                        I’ve requested to escalate my complaint regarding the buy-back option being removed.

                                        Does anyone know where I would find my original terms and conditions for my lease contract when I took it out in November 2019 as I want to check if it had the option of buying back the car.

                                        thanks

                                         

                                        in reply to: Recommendations for EV’s please #275988
                                        kmb786
                                        Participant

                                          Thanks guys for the confirmation.

                                          in reply to: Recommendations for EV’s please #275981
                                          kmb786
                                          Participant

                                            Something I didn’t think of – at what point do you get the free home charge point installed – is it before or after you have revived your vehicle – if latter, what if the charge point cannot be installed.

                                             

                                            in reply to: Recommendations for EV’s please #275937
                                            kmb786
                                            Participant

                                              Now that the Rav4 plug-in hybrid is out of our budget, we’ve been persuaded into looking at the Toyota bz4x Motion MY24 which is on the scheme for £695 AP.

                                              I’ve requested for a half day test drive just to see how it is etc. as want to know what sort of real world range it does.

                                              Anyone have/tested a bz4x?

                                              I’m currently with Octopus so could get the intelligent tariff for off peak rates if we decide to go for an EV which I’m still not convinced to go for as don’t know what the real costs are for charging away from home.

                                              • This reply was modified 2 months, 4 weeks ago by kmb786.
                                              in reply to: No More Buying Vehicles from Motability at Lease End #275874
                                              kmb786
                                              Participant

                                                @coruro

                                                Thanks for pointing this out and I think I will request what the escalation process is that they mentioned in their reply to my complaint – nothing to lose.

                                                I got my current lease vehicle in November 2019 and was extended after 3 years but well before November 2023 when I understand the policy was changed regarding the purchase of vehicle at lease end.

                                                I’ll keep you all updated.

                                                in reply to: No More Buying Vehicles from Motability at Lease End #275733
                                                kmb786
                                                Participant

                                                  Hi

                                                  Just an update to my complaint I made on Saturday 13 April and got a reply this morning…

                                                  “Thank you for the enquiry form you sent us on 13 April 2024 regarding our recent policy changes.

                                                  I am very sorry to hear that you are unhappy that we no longer offer the option to purchase your vehicle at the end of the lease. I do appreciate that this is disappointing as you were hoping to keep the vehicle within your household.

                                                  The main reason for us making this change is because one of the fundamentals of the Motability Scheme is to support customers with worry free motoring, and the best way to do this is via a fully rounded lease package. To ensure we align to this value, we have changed our policy to no longer provide purchase prices to our customers.

                                                  I would like to assure you that Motability Operations takes all feedback seriously and I have made a record of your email on our records. However, if you remain dissatisfied, please let us know and we can arrange for a letter to be sent outlining your escalation route, which would be the Financial Ombudsman Service.

                                                  I understand this may not be the answer you were hoping for today, so if you would like to discuss this further please contact our Customer Experience Team by phone 0300 456 4566, or by using our Live Chat 8am to 7pm Monday to Friday, and 9am to 5pm Saturday.

                                                  Kind regards”

                                                  Is it worth requesting escalation as mentioned at the end?? As this change policy  has been made during my lease period but I don’t know if Motability previously had it written in the policy whether you could purchase the vehicle at the end of lease period.

                                                   

                                                  • This reply was modified 3 months ago by kmb786.
                                                  in reply to: No More Buying Vehicles from Motability at Lease End #272793
                                                  kmb786
                                                  Participant

                                                    I don’t have any hope of getting a decent reply but feel that the more ppl put in a complaint then they may/could realise that a lot of customers are not happy.

                                                    All the best.

                                                    in reply to: No More Buying Vehicles from Motability at Lease End #272750
                                                    kmb786
                                                    Participant

                                                      Hi

                                                      For those who are interested, I have submitted my complaint via Motability online complaints form – copy below…

                                                      “Hi

                                                      I have been on the Motability scheme since 2016 with very good service provided by Motability and the dealership.

                                                      Our current vehicle is on the 5 year extended lease which expires in November this year.

                                                      We have currently been searching for a new vehicle on the scheme for the past several months for a similar large SUV but they are either a full EV vehicle (which is not feasible for us due to several reasons) and/or the Advance Payments are very high which my daughter cannot afford.

                                                      Our plan now was to look for a new medium size SUV/Estate on the scheme with lower AP for my daughter’s use BUT also were hoping to buy back our current vehicle as a second vehicle in the house which is a large SUV and accommodates my daughter and her two young children (2 year old and 1 year old) and carer/appointee.

                                                      However, after reading some news on the internet, I’m very disappointed to learn that Motability are not allowing exiting lease customers to buy back the vehicle at the end of the lease.

                                                      If the above is true, then I think this is not fair on your customers who genuinely need a second car in the house due to the above circumstances and also the fact that we have paid a large amount of AP on our current vehicle plus the monthly Disability payments direct to Motability for the past four years.

                                                      I am sure other customers on the scheme would like to buy the vehicle back at the end of their lease for various reasons so I request Motability to reconsider their decision seriously and re-instate the option of buying back their current vehicle on the scheme, otherwise I think Motability will start losing customer, who like me would not lease from Motability, but buy direct from the dealer either in cash or HP/PCP which could work out better for them and keep their vehicle at the end.

                                                      Can you please reply to my complaint either in writing or by email.

                                                      Regards”

                                                    Viewing 25 replies - 1 through 25 (of 44 total)