[jaydi15]

Hi,

 

I went to pick up my new car today and I didn’t realise until after I had entered my PIN that it was the wrong car. All paperwork, insurance and motability system showed the correct model and spec however the actual car was two specs down.
The company have spoken to motability and done something in the background which has put me back on my original car but with a 4-5 month wait for the new car. I don’t have any confirmation of anything yet and the spec I ordered is no longer on the scheme.
the company have admitted it is all their mistake and simply someone’s clicked the wrong button

has anything like this ever happened to anybody else?

Topic

[Oscarmax]

Our first mobility vehicle in 2006 we ordered a Ford Focus C max 1.8 diesel in silver AP £400, when we went to pick up the car they informed us Ford no longer produce the 1.8 model, they had registered us a Ford Focus C max in black 2.0 diesel with a higher specification, the AP was £800, but due the confusion the AP to us was £400, the bad news the vehicle was lemon, but that’s a different story.

Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

[Mossfinn]

I had virtually the same thing with my current car. I had come of the scheme for a couple of years and was coming back on using my own car as a trade in. Collection day came and the car was sitting their, right colour, right spec so we did paperwork on mine and I entered pin and got in car only to find it was a manual!

Dealer checked and found error on his part so he immediately checked stock and found one arriving in 3 months but different colour. He phoned Motability and they sorted things out and he loaned me a new demo car until the new one arrived

All worked out but the payment from my Pip was dated from that day so my next payment was short. However, it was returned along with the full payment on month 2. Good side bonus was I got 3 months free car use.
It should be resolved as long as your dealer is helpful.

[Paul_1964]

Like Mossfin
we ordered a new skoda some years ago, it needed to be a Auto but the dealer messed up and didnt tick the right box and we got sent a manual, it was no good to us so the lease on our old mobility car was carried on while a new car was ordered (about 10 weeks).
another problem was we ordered a Ford Kuga, i paid extra for a few bits of kit i wanted with it but what turned up was a standard spec version, we had the option of taking it  and getting refunded on the AP for the extras i ordered or they would order it again. we took the standard spec version which turned out fine as it was.

 

[Author]

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