- This topic has 11 replies, 2 voices, and was last updated 3 years, 1 month ago by .
Today I tried to order a Doro smartphone from an online company (More Computers) that stated on their website with 5 working days delivery is free. Not so to North East Scotland, whilst on the order page a delivery menu is given, for example, next day delivery, at a certain price, two day delivery another price, collection from store in Sheffield free and five day delivery free, so I chose the latter, when on the next page it asked for my post code, which I entered (AB56 1FN) then a little box appeared that stated that delivery to this area was £14.95 and I must tick the box to agree it, NO WAY, I thought and called the customer service number on the website to complain.
It transpires that a number of companies use a central warehouse that has a contract with a courier company and they are the ones that fix that price to wherever the item is going, so it could be more than one online company selling the same item, but the courier company is the one overcharging on delivery charges.
What this guy did for me was to have the item sent to their shop in Sheffield (as in collection from store free), and as I paid through Paypal he could see our address on the order, he will send it out via Royal Mail free of charge, it may take an extra day or so but at least, we are not going to be ripped off by a courier company that thinks it has a right to rip off customers.
I wouldn’t mind if we were in Highlands and Islands, but we are not we are mainland UK in Aberdeenshire, right on the Moray Firth.