This topic contains 9 replies, has 2 voices, and was last updated by Philjb 1 week, 2 days ago.
Evening everyone just a quick question I collected my VW Tiguan late on Saturday afternoon it was a very very quick handover and we turned up signed and left it was 4pm and they were closing at 5pm
Going through all the paperwork today though I’ve noticed on the Vehicle order form that they issued me on Saturday that under retailer options they have added FUEL £20 & LIFESHINE GOLD PROTECTION £529
The £529 lifeshine gold protection was never mentioned to me at order or collection I also paid the full upfront Deposit amount of £2349 no discount applied to the order so was shocked to see this added.
Is this normal practice to add something like that to orders and not tell customers ? I’m assuming it’s to do with commission for the salesman but Should motability really be paying that ? Total price with retailer options £36,604
obviously it has no effect on me really as the £2349 is what the deposit is for everyone unless your lucky enough to get a discount but quite annoyed as it’s definitely not got any protection on the car and nothing else mentioned by the dealership
so just wanted to see if anyone else has had this happen before ?