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First time poster, long term Motability customer.
Ordered my shiny new Golf 8 1.5 eTSI R-Line back in December ’20 and I got a call today from my dealer to say there’s now a delay in production of car meaning I’ve got an unconfirmed build date sometime in April.
I was originally due to change-over on 1st March so rather frustrated I now potentially have to wait until May to get the car. What’s more frustrating is that, nothing is confirmed so this may be later, earlier or as expected – the clarity here is dysfunctional.
I never had this issue with my last three Ford vehicles or my latest Kia. I contacted VW customer service who advised that the dealer should have quoted a 19-week timeframe as opposed to ensuring me the car would be ready for my usual hand-over date.
I just wanted to know if anyone has had a similar experience? Could this be an overestimation? I read a post back in 2019 with a similar position to me but nothing as of recent.
Ford Mondeo Titanium X - Ford Focus Zetec - Ford Fiesta Titanium X - KIA ProCeed GT Line S - VW Golf 8 R-Line