Tiguan R Line – Dealer apathy and disinterest

This topic contains 29 replies, has 11 voices, and was last updated by  Phil 2 months ago.

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  • #76899 Reply

    Phil

    Hi.

    I’m new to this forum. My wife has just been granted high rate Mobility and we are looking at getting a motorbility car.

    Having researched, the tiguan r line looks a good choice: only problem is we have a 4 year old BMW 320d to trade in (worth much more than the £2900 deposit). So Dealer would have to pay us more back.

    Every dealer we have visited is giving us a hard time. I’ve mentioned motorbility to them all early on. Some don’t bother calling back and I’m having to drag a part ex value out of them for my car too. I’m really feeling as though I’m a low priority customer.

    Do dealers not want to sell cars on motorbility? Do they make no money on them or something? If I was paying for the car as a normal Joe public I’m sure I would be fighting them off me.

    They seem very lethargic and disinterested. Anyone else found this?

    Thanks.

Viewing 25 replies - 1 through 25 (of 29 total)
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  • #76904 Reply

    SaintsMan

    It’s a normal reaction from many dealers, VW and Audi have been the worst and not just local dealers. BMW are normally fine as are Peugeot.

    Audi have definitely been the worst of the worst, I went with my son as he was interested in an S5, salespeople actively avoided us in 3 dealerships, it became a bit of a joke between us. He went back a while later without me and he said the salespeople were completely different.

    #76907 Reply

    Pirots
    Participant

    My experience with VW dealers as a cash buyer is the same.

    My wife wanted to test drive a Golf DSG, so I rang the dealer and arranged it, Went to the dealers and they only had a manual available, so she drove it, but did not know if she wanted one or not because she wanted to try an auto. So I spoke to the head sales guy, explaining that I was disappointed that we had arranged to drive an auto blah blah, he said he would arrange to have one brought to my house the following day (we did not live too far from the dealer). Waited all day, no Golf, called dealer who just apologised. Sent a letter to dealer and VW UK, explaining the above. Got a call from dealer who apologised profusely and offered me a full tank of petrol for my car as an apology. I said, no thanks, and said if that was the kind of service I could expect before I bought the car, I dread to think of what the service would be like after I had handed over the cash, so I would not be buying a VW.

    My wife test drove quite a few cars and VW were the only ones who disappointed.

    #76910 Reply

    Trev
    Moderator

    Levels of service does vary greatly dealer by dealer i’m afraid.

    The disinterest with motability customers i’ve experienced myself a couple of times.

    With a motability sale, the new vehicle is sold at a reduced price, salesperson commission is less, and there is no opportunity for them to gain additional commission from things like paint protection, finance, extended warranties, etc….. In addition with motability we have a select choice of vehicle that has to unregistered, with a private seller they have more choice, vehicle could be pre-registered, etc……. The mix of all these contributes to the lack of interest to motability customers from some dealers i think.

    I haven’t experienced a trade-in, I sold my car privately, though it was a £700 rover 45.

    We here of some good VW dealers, whereabouts are you in the country – maybe there is one within travelling distance from you?

     


    Mota History - Nissan Qashqai Ford Focus Seat Leon ST Mazda CX-5

    #76914 Reply

    BigB

    I agree with Trev, you cannot say all of a specific manufacturer’s dealerships are poor. If you were to trawl through posts on this site virtually every manufacturer has been criticised by someone. I think this is due to human nature, we are quick to criticise but slower to praise.

    #76918 Reply

    Oscarmax
    Participant

    Our nearest Mitsubishi dealer could not have been less interested when we inquired about a Outlander PHEV, however, the Mitsubishi dealer in Stoke on Trent a few more miles away was the exact opposite?


    In 2005 I suffered a brain injury which has left me with mental and physical disabilities.
    Unfortunately I do get confused and get things wrong, so I apologise in advance.

    #76921 Reply

    vinalspin
    Participant

    The thing I struggle to get my head round is the fact that this happens with the so called “Motability Specialist Salesman”, why bother to go through the training(I assume a day course) and choose to be the one that deals with all the collectively knackered if they really don’t want to it!? I know the money aspect is less but surely if they treat folks like other actual humans then they would have a line of disabled queuing up to sign for cars and the commission would sort itself out that way.

    I’d certainly detour to a dealer if highly recommended on here.

    #76924 Reply

    Tosher

    I’ve had a mixed quality of sevice from dealer ‘motability specialists’ over the years. I must admit my recent experience with VW Wakefield couldn’t have been any better. It was a pleasing and enjoyable visit; from the test drive to filling in the paperwork. Chris, the motability specialist, was one of the nicest guys you could ever meet.

    #76928 Reply

    Leon G

    I use vw Sheffield a guy called Russell Seagar and he is straight talking and spot on , and Oliver at Rotherham is also very enthusiastic . Both well worth a phone call.

    have also found vw Rotherham very good for my servicing and go the extra mile to help where they can

    I started looking for a new car a few months ago and seat, ford  and mazda did not have autos to test drive and just said if we get one will be in touch, nothing !

    vw were the opposite have test driven 2 different TIG autos which were staff cars.

    #76929 Reply

    Abercol
    Participant

    I spent many days and went all over the place test driving at around 40 or so dealerships in an 80 mile radius of my house…the results were interesting. Most of the dealerships were good to brilliant, only a couple were bad to incredibly awful. The make of car did not determine the welcome you got – some were good, some bad, same make. Although clearly top marques had more cash so had better premises, coffee and biscuits/cake.

    As vinalspin said, vote with your feet, only deal with the good dealerships, tell the bad ones why you went elsewhere. If they then improve, great, if not, their loss. You are the customer, they are not “doing you a favour” by grudgingly accepting your existence. Sheesh.

    #76933 Reply

    Magnum Mike
    Participant

    Cake ? I’ve only ever had free coffee and biscuits

    I like Magnums....

    #76935 Reply

    Trev
    Moderator

    The Mazda dealer we went to, when offered drinks, bought out the china tea service – much better then the vending drinks machine. Took longer to get, but you’re in a showroom..why rush, plenty of cars to admire…..so wish the wife would be able to get down in to an MX5 if only for a test-drive lol

    Must say, Johnsons of Oxford have been the best dealer we have dealt with, and this is what i don’t get with some dealers – If they provide a good service, where is going to be your 1st port of call in 3 years time…..it’s not just the 1 sale they get, it’s the potential of repeated sales. Likewise when they don’t want to know you, it’s not the 1 sale they lost, it’s repeated sales. I just don’t see, especially in the current climate how some dealers can afford to turn repeat business away… they must be very short-sighted.


    Mota History - Nissan Qashqai Ford Focus Seat Leon ST Mazda CX-5

    #76937 Reply

    RichieP

    Hi

    I have recently had a Tiguan SEL 190 4motion from VW in Crewe.  I can not recommend them highly enough!!  They are a swansway group dealership.  I’m sure were you to contact them (Mike Brain was my contact ) they would be very helpful!

    As an aside i chose this model over and above the RLine  and am sooooo glad i did!!

     

    RichieP

    #76945 Reply

    ChrisK
    Participant

    The Mazda dealer we went to, when offered drinks, bought out the china tea service – much better then the vending drinks machine. Took longer to get, but you’re in a showroom..why rush, plenty of cars to admire…..so wish the wife would be able to get down in to an MX5 if only for a test-drive lol Must say, Johnsons of Oxford have been the best dealer we have dealt with, and this is what i don’t get with some dealers – If they provide a good service, where is going to be your 1st port of call in 3 years time…..it’s not just the 1 sale they get, it’s the potential of repeated sales. Likewise when they don’t want to know you, it’s not the 1 sale they lost, it’s repeated sales. I just don’t see, especially in the current climate how some dealers can afford to turn repeat business away… they must be very short-sighted.

    Short sighted indeed Trev and I remember the lines from a song many years ago “yesterday has long departed and tomorrow hasn’t started all that matter is today” and I think this is the philosophy used by some dealers as most probably think they won’t be in the job in 3 years time.

    I’m sure my local Motability KIA dealer specialist thought that when he lied to me about the spec of my car and if I stick with KIA in two and half years time I will travel to the another KIA dealer 15 miles away not because of the car but because of that one down right lie.

    #76978 Reply

    JS (justsaying)
    Moderator

    I concur with Trev, Johnsons Oxford (we used Hyundai) are a step above, the showrooms work together and help each other out they even drove the demonstrator to us for test drive so it was on familiar roads for the scheme member as they don’t drive much, never got pressured, kept informed all along the process and although had moved area by the time it was collection time we received a call a week later from the salesman asking how we were getting on with the Tucson, although it’s a 4 hour round trip again hopefully thier great service will pay off for them with repeat custom and they get the chance to have a low mileage A1 condition Tucson back (unless we decide to buy).

    I think In keeping with a lot of industries and baring in mind the numbers of sales made Motability should have Mystery Customers, this would result in every showroom never knowing and thinking every disabled person could be a mystery customer which could result in fines or being struck off!

    “That’ll learn em”

    #76989 Reply

    Philjb

    It was only what I had noticed being new to the scheme, obviously they’re are good dealers or nobody would be driving  around in a scheme car.

    Just I thought a motability specialist meant better care and advice? How wrong was eye.

    In the End I had to travel 60 miles to a vw dealer (marshals of reading) who were I have to say brilliant.

    Well worth the extra trip.  As my local 4 dealers were all either full of Bull or just not interested.

    One was going to ring me when a customers service car came in for us to test drive. Amazing!

    I bet the owner would have been happy to find that out.

    Plus the local Honda dealer who sold my car just as the paperwork and PIN number had come through?

    But told me it was a factory recall ( forever ) 😂🙄

     

    It’s just life the more experiences you know who or what to avoid.

    #76990 Reply

    Philjb

    Sorry for grammar meds’ time. 🤪

    #76996 Reply

    Rico
    Participant

    VW  of maidstone, tony  very straight talking and a general nice guy.

    #77000 Reply

    JS (justsaying)
    Moderator

    Yer the key thing is not to right off a manufacturer because of a dealership, there are lots of franchises some big companies and some family run, some good some bad, bad service is not acceptable, looking for a new car should be exciting and enjoyable, if it’s not go else where and take enjoyment in telling them on the way out.

    #77003 Reply

    vinalspin
    Participant

    I have just ordered a spy cam that bluetooth’s to my phone and looks like a smiley face badge.

    I’ve got this solely for the purpose of recording my upcoming dealer exoeriences in glorious 1080p and will be getting posted on my yt channel, good or bad, also it’s a record of the things I get told(maybe lied to) whilst I’m there as the cardiac dementia has destroyed my short term memory.

    #77009 Reply

    Dragonfly

    @vinalspin

    I would be a little careful about a covert recording in a dealership I doubt it would be considered a public place.

    Worth looking into the legal position before you do anything

    #77010 Reply

    Khalid

    Hi, I think I may have mentioned before on this forum somewhere about the VW dealer in Wakefield ( JCT600 ) his name is James and he is the most helpful, genuine guy you could ever wish to meet.

    Nothing is too much for him, so not ALL dealers are the same.

    Ps, I pick up my GTD next Tuesday…….yiiiiiiipppppppeeeeee.

    #77015 Reply

    mitch
    Participant

    when looking around here(chesterfieldish) last time i have to say the worst were the so called premium brands,merc,audi,bmw and vw although mini which were next door literally to bmw same dealership were brilliant. the bmw guy couldnt even get a set of keys so i could see how easy it was to get in/out of there 3dr compared to 5 door.

    mini got a guy to come in on his day off so i could test drive an auto cooper.

    #77022 Reply

    vinalspin
    Participant

    Am up with the “legal” side of posting vids, I do the pixelated faces/logo’s etc and bleep out any names or personal info.

    #77024 Reply

    Philjb

    I noticed a mobility expert wears a yellow t shirt in most dealers  and also knows not what models and specs are on the scheme. So do your homework first.

    Know what you want and the colour/extras before doing in and bothering them. It also helps to know if there’s any discounts

     

     

     

     

     

     

     

     

    #77027 Reply

    Rico
    Participant

    Also when you do get a decent offer for your BMW, go on we buy any car as my first motability car dealers were offering me 800 px and we buy any car quoted 2000 and paid 1600.. they do have a bad rep, but sometimes they will pay more than stealers.

Viewing 25 replies - 1 through 25 (of 29 total)
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