[kdwolf]

I wonder if anyone has encountered the same issue, please:

I’ve had EVs for years and never had any problems switching between energy providers until now. Last year I joined E.ON for the first time, and it now seems I can’t get away from them. I’ve tried to switch to EDF and Scottish Power, but received the following message:

“Unfortunately, there appears to be a problem with the remote communications link to your smart meter. This communications link is essential to ensure that the meter is in the correct payment mode when you switch to us.”

So it looks as though I can’t leave E.ON.

I’ve tried to escalate this with all three providers, but to no avail so far. Any suggestions?

Sent from a mobile device.
Apologies for briefness and spelling mistakes.

Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 PHEV July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)

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[kezo]

Great news!

Who have you gone with?

[Author]

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