Service light on but dealer refusing to service

  • Creator
    Topic
  • #376049
    Fartoostrong
    Participant

      Hi everyone, I’m looking for some advice.

      I have a Peugeot 2008 through Motability. The car currently has around 25,000 miles on it and the service light has come on the dashboard.

      I contacted my local Peugeot dealer to book it in for a service, but they refused and said they do not service vehicles under 30,000 miles.

      I have now received an email from Peugeot Connect saying:

      “Your Peugeot 2008 has notified us that it will soon need a service. To carry on driving with complete peace of mind, please make an appointment with your Peugeot workshop.”

      I’m confused because the car itself is telling me it needs a service, but the dealer is refusing because of the mileage.

      Also can anyone advise what Motability look for when deciding whether you qualify for the £750 good condition payment? Does having a full service history affect this?

      Any advice would be appreciated. Thank you

    Viewing 8 replies - 1 through 8 (of 8 total)
    • Author
      Replies
    • #376052
      Woodpecker
      Participant

        Is that not an MOT failure?? I would take it to another Peugeot garage.

        My car had the service light come on after a year. But correctly the service dept said my cars first service was after 2 years. The tech came out with an ipad and switched off the light there and then. Problem solved.

         

        • This reply was modified 2 weeks, 1 day ago by Woodpecker.
        #376054
        Fartoostrong
        Participant

          It passed its MOT a couple of months ago 😊. This isn’t an MOT warning light, it’s the service reminder.

          I did ask them to turn the warning light off as it’s bright red and distracting but they said they wouldn’t even touch it.

          • This reply was modified 2 weeks, 1 day ago by Fartoostrong.
          #376056
          PaulH
          Participant

            To reset the service light on most modern Peugeot models (such as the 208, 2008, 3008, and Partner), turn the ignition off, press and hold the trip/spanner button (or the button on the end of the indicator stalk), turn the ignition back on, and wait for the on-screen 10-second countdown to reach zero before releasing

            #376057
            Fartoostrong
            Participant

              Thanks. I’ll try that 🙂 It worked 👍 Thank you very much 🙏

              • This reply was modified 2 weeks, 1 day ago by Fartoostrong.
              #376059
              kezo
              Participant

                Thanks. I’ll try that 🙂 It worked 👍 Thank you very much 🙏

                I would have spoke to Motability first and explained the service light is on and what you were told by the dealer!

                #376064
                Avatar photoLUFC
                Participant

                  Good condition bonus is £250 for a 3 year lease.

                  £750 was a new vehicle payment which ended last year.

                  #376069
                  Avatar photoWardyGTC
                  Participant

                    I just got the service due warning on my Skoda that’s due to go back in a matter of weeks, I checked with MB and they said leave it. They said as long as it’s MOT’d ready for changeover we can ignore the service. Trying to save money everywhere they can I suppose.

                    If I seem a little strange, that's because I am.

                    Skoda Karoq SEL.

                    #376079
                    Robert88
                    Participant

                      Yes motability usually do not authorise a third service unless you are in an extension and have gone over the 3 years. I’m on my 7th motability vehicle and the only time I got a 3rd service was during covid and had to wait around 10 months for new vehicle.

                    Viewing 8 replies - 1 through 8 (of 8 total)
                    • You must be logged in to reply to this topic.