This topic contains 64 replies, has 8 voices, and was last updated by Micky 1 month, 4 weeks ago.
Well now today at 11.15 my MONDEO suffered a front Tyre blowout,bit of a bang ,phoned RAC 11.30 ,they said you are a priority case 30min we will be there ,then car could go to quickfit and get sorted BUT, RAC then egnored us no updates no offer taxi no help, we where stuck on a busy main road loads traffic ,no RAC ,on the phone they just kept lieing, oh we will call you back ,but no call back at 15.30 4 hours later a van came BUT he could not fix as ,motability cars don’t have spare wheels just inflation kit ,he had temp wheel but had wrong washers so could not fit it ,,said he would tow with front lifting device, BUT could not do that as my modern car would not fit with flat Tyre , by now it was far too late to order the correct Tyre at quickfot ,anyway we where still on side of road ,a priority call ??? he said I will have to get a recovery low loader ,we had been on road 5 hours now ,it got dark and alot of traffic, one police car stopped said good luck, eventually low loader arrived said he had been given wrong postcode by RAC , he loaded car and us got home 19.00 over 7 hours , car is still flat Tyre I now have to make an appointment at quickfit to get it fixed tomorrow , my birthday on Saturday was going cellebration ??? ,Motability need to review useing RAC it’s terrible service, has recently been shamed on BBC Watchdog, I have had a desasterouse day I feel not well at all ,let down by Ford as I called Ford support,motability for employing RAC and RAC.