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I would refuse to pay and request to take it out. Normally they back off.
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Apologies for briefness and spelling mistakes.Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)I agree with kd I wouldn’t pay it, I had 1/4 of a tank free at Nathaniel, maybe pop the dealer up so everyone else don’t get charged, did you ask them to fuel it for you..
If the dealer can’t put £20ish worth of petrol in, as part of the deal, tell them don’t bother, as you never specifically asked for it and quite capable of doing it yourself.
Thanks for replys guys,I’ve had a good few motability cars over the years and had never heard of this,and certainly didn’t ask for any fuel on collection, I’ll ask him to remove it or order elsewhere.
How do you know they’ve actually put £25 in? I remember an old car I had in the 80’s had a broken petrol needle indicator, I never knew how much I had left, I ran out once and had to get AA out, they put a jerry can full in for me and said it was £5 worth. It ran out after about 15 miles, they must have only give me £1 worth.
Iv had to pay for petrol on last 4 vehicles it has been standard practice in a lot of dealerships for 12 years. When signing paperwork for new vehicle they ask how much petrol would you like in car and add it to the AP.
You could of course just thank them for the very helpful action of ensuring you don’t pick up a car which is almost running on fresh air. £25 is not a lot of fuel these days and I would suggest will be used fairly quickly.
Suggesting that they would charge £25 yet only put in £20 seems a little out there.
I have always asked the dealership to put in fuel for me before I collect.
Running out of fuel can end in all sorts of issues, the equivalent of braking down, just inconsiderate, and for what a few ££s, next it will be where not putting wash wiper fluid i, as it costs us more money..
Vertu Renault have now started doing this. I tried to get them to knock it off because Howards gave me 1/2 a tank in my last car. He denied, he just said “You’re just going to put £30 in it on the way home.”
I’m still not happy and I’ve not even collected my Clio yet.I think the majority of the responses in this thread are irrelevant: if the customer didn’t sign they agreed to be charged for the fuel, this charge must be removed. Same as the dealer doesn’t charge for the electricity or labour to clean the car and pump up the tyres before handling the vehicle to the customer.
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Apologies for briefness and spelling mistakes.Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)I think the majority of the responses in this thread are irrelevant: if the customer didn’t sign they agreed to be charged for the fuel, this charge must be removed. Same as the dealer doesn’t charge for the electricity or labour to clean the car and pump up the tyres before handling the vehicle to the customer.
I have been thinking the same since first replying, it’s a bit of a non story really. Just agree to pay it (I normally ask for fuel to be put in before collection) or ask for them to supply with a minimum amount in the tank. Job done! I guess the story is more about why does the supplier not provide say £20 fuel without charge, which would be good PR but they are not obliged to do and often dont.
Same as the dealer doesn’t charge for the electricity or labour to clean the car and pump up the tyres before handling the vehicle to the customer.
Don’t give them ideas!
Thing is irreverent or not it’s opinions of others, just opinions..
To class someone’s opinion as irrelevant, well don’t that do the same to your opinion kd in the eyes of another also.
Pay it if you want to be nice, however my opinion would stand..
I wouldn’t hand over a car with minimum fuel, and wouldn’t expect to receive one..
One sometimes must get over one’s self..
Thing is irreverent or not it’s opinions of others, just opinions.. To class someone’s opinion as irrelevant, well don’t that do the same to your opinion kd in the eyes of another also. Pay it if you want to be nice, however my opinion would stand.. I wouldn’t hand over a car with minimum fuel, and wouldn’t expect to receive one.. One sometimes must get over one’s self..
Then I will rephrase my answer: from the legality perspective, which I understand is in the core of this thread’s original question, the majority of the answers are opinions, which are not related to the question if there is a contractual obligation the customer pays £25.
Consumer Rights Act 2015 as well as Consumer Protection Regulations from Unfair Trading 2008 clearly call out the business cannot impose hidden fees.
It is not a “peanuts” question, but a serious breach of contract by the business.
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Apologies for briefness and spelling mistakes.Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)Our first Mobility car salesman clearly stated all our vehicles have a full tank of fuel, when we collected it was running on fumes.
Unfortunately I have suffered a brain injury and occasionally say the wrong thing.
if there is a contractual obligation the customer pays £25.
Indeed there is no contractual obligation, unless you agree to it.
However, to keep in the realms of this topic, dealers add a nominal fuel charge as a courtesy to its customers and whils’t most dealers will ask up front, but some don’t. Likewise it is also up to the customer having due diligence prior to signing a contract and whether such a charge is clearly stated or agreed upon.
Either way the customer has the right to decline such a charge and/or award the salesman Clubcard points or similar.
I was offered the option of paying £25 for fuel when ordering. I decided I’d pay it.
Upon collecting my car (plug-in hybrid) it was a different sales person who said, “We’re sorry we couldn’t charge your car up ready for collection, so we’ve filled it with fuel”.
I was happy with that. But when I went to pay AP (fortunately they accepted credit card), the price still included the original £25 fuel allowance. The sales person couldn’t figure out how to remove it and then made out that it was still chargeable as they give me a “full tank”, rather than just £25 of fuel.So, in brief, I think paying towards fuel is becoming more common. With less work being authorised (such as final service) by Motability, I think dealerships are having to penny pinch in response to less work they can bill to Motability.
So, in brief, I think paying towards fuel is becoming more common. With less work being authorised (such as final service) by Motability, I think dealerships are having to penny pinch in response to less work they can bill to Motability.
Well they (at least mazda and skoda) are now charging £120 to check your car under the warranty. Nothing surprises me anymore nowadays- no order, no respect to the customers. Just fill in your pockets ASAP.
N.B. If you have been requested by the dealer to pay £120, refuse to pay and don’t sign any paperwork. It should all be dealt by and recorded in ClickOne or something like that- the leasing companies software.
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Apologies for briefness and spelling mistakes.Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)Thomas and Davies in Merthyr has always put £25 in. Whether it’s a retail or Motability car.
and that’s after they have taken my car to Cardiff and back for the adaptions they put the £25 in the day I pick it up.
Current Car Citroën C4 1.2 155 EAT8 Shine Plus
On Order Citroën C5 Aircross 1.5BlueHDi 130 EAT8 Max Edition
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