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I received my Volkswagen Tiguan in October 2020 after I was assured that my electric wheelchair would fit in the boot with a hoist. The car and my chair were taken to get the hoist fitted and was brought back. For a few weeks it was ok but then gradually the hoist dropped to such an extent that I was unable to get my chair out of the car unless I pulled it about. The hoist has damaged the seat of my new wheelchair in several places now and the same thing has happened again. I took it back to the hoist installer who told me that the car was not big enough for the wheelchair and the hoist is not suitable. So I asked him what I should do about it and he asked me how long I had had the car. I told him October and he hmphed and wouldn’t be drawn on any more questions. I have emailed Motability twice over the past two weeks but they haven’t responded. So I really am unsure what my next steps should be.