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I have had a cherished plate for over 13 years on the scheme.
I call CS to get the ball rolling and put it on my new car, this is because many dealers now refuse to reg the car with you’re plate on car on hand over day.
During the phone call rep asked me in a off hand manner “what the plate means to me”
I said “nothing” only because i wanted to get off the phone call asap
She then says they wont allow me to Motability wont be able to let me put the plate on the new car because the plate means “nothing” to me,
At this point i am confused, not angry or upset. I ask her to escalate the issue and she put me on hold and comes back a few mins later to say her line manger said It cant be done since i said it means nothing.
I then said had i known it was that important i would have told her a reason, after all it does mean something. Why else would i want to put it on my car if it meant nothing to me ?
Her reply ” we have to take your 1st answer”
I didn’t realise i was under oath
I am going to call back on Monday and see if i talk to someone else as the whole thing seems very strange.
If that is a new rule why don’t they make it clear. The website says nothing about it having to “mean” something to you.
Is there a statue of limitations on my answer ? She couldn’t give me an answer. I wake up on Monday and it means something to me. Or maybe my reasons were private and i didn’t want to discuss them with her due to the nature of it? I said this to her to no avail.
In short, one of the most odd conversations i have had in many years.
Thoughts and feedback appreciated