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ive been with ee for many many years, never had any issues bill always paid, December had a higher than normal bill 150.00 normal bill is 50.00 a month, I have 2 lines me and the wife, and thought the wife must have gone over allowance so paid it, jan had a bill for 200.00 and asked what the hell, and ee was looking into it, then feb a bill for 400 they say 200 jan and 200 feb as you did not pay jan bill, they now cut the phones off in full. as it turns out goggle play billed my mobile for games I did not play or buy, and google have said they will not refund or look into it as I live in the eu and they have a 0 policy refuud for eu. and advised I speak to the company that own the game which I did and they said they never billed me and don’t have any of my details on file and its google that need to refund but google saying no chance. ee not helpful at all and have advised to contact the p.s.a ( phone service authority) as they can look into this, but they cant help as I don’t have any text or codes from anyone about the bills and numbers ive been charged for. ie if you enter a comp say text five to 12345 then that’s the number , but nothing ee confirmed nothing aswel so now I’m lost as to what I can do, meanwhile ee sent letter to me saying as I have made no contact and failed to pay my bill they are shutting my phones down and billing me for the rest of the line rental. omg I speak to ee all the time about this. any idears on what I can do please other than go and get a payg sim card which I don’t want as this is not my bill. thanks all