Motability vehicle servicing restrictions.

  • Creator
    Topic
  • #258204
    Willis
    Participant

      I have been reading on the forum about people travelling considerable distances to different dealers to get deals on new Motability vehicles and just wondered what implications this had for then having the vehicle serviced or repaired?

      It would seem that you don’t have to take your Motability vehicle back to the garage you bought it from for servicing, so can you take your vehicle to any local dealer, or does it have to be a dealer of the same brand? Could it even be a smaller, local independent garage?

       

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    • #258205
      Avatar photoUncJ
      Participant

        Yep, no matter where you sign up once you have the car you can select the “main dealer” of your choice no problems whatsoever. I.e. – If you lease a VW car then you must take it to a VW main dealer and not just an independent say or Kwik-Fit. 👍

        #258206
        Glos Guy
        Participant

          You can order from any Motability authorised main dealer and still have the car serviced at your nearest main dealer. Personally I see no sense in not having the car serviced at a main franchised dealer. You aren’t paying and they know the cars best, use manufacturers parts, are aware of recalls etc. If the location isn’t convenient get them to collect the car and return it to you after service.

          #258208
          vinnym70
          Participant

            Main dealers are becoming fewer and fewer over time. Some of my local mail dealers are 20+ miles away and that makes for difficulties. Fine if they’ll agree to collect and return but some won’t. My local Ford dealer – non-motability car – is a good example). I’d be interested to know if Motability have any view on that? So far my not-quite-so-local Motability dealer is happy to collect and return. I assume there is a cost associated and Motability ultimately pick up the tab for this?

            #258211
            DumfriesDik
            Participant

              My last car was a Mazda and it was serviced by Renault after Motability authorised.

              Back story, local Mazda dealer at top of road went bust. Mazda main dealer is an 80 mile round trip. Spoke with Motability and it was authorised.

              VW ID3 Max is my DD

              #258229
              Avatar photostruth
              Participant

                You can order from any Motability authorised main dealer and still have the car serviced at your nearest main dealer. Personally I see no sense in not having the car serviced at a main franchised dealer. You aren’t paying and they know the cars best, use manufacturers parts, are aware of recalls etc. If the location isn’t convenient get them to collect the car and return it to you after service.

                 

                im being charged for a pick up and return as my dealer is outwith their service.

                Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
                Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoist

                #258232
                vinalspin
                Participant

                  I had my Seat Alhambra serviced at another VW group dealer (Skoda & Audi) with no problems, same with a Peugeot, had it done at a Citroen dealer as was more convenient (also the local Pug dealer was less than useless).

                  #258235
                  Glos Guy
                  Participant

                    You can order from any Motability authorised main dealer and still have the car serviced at your nearest main dealer. Personally I see no sense in not having the car serviced at a main franchised dealer. You aren’t paying and they know the cars best, use manufacturers parts, are aware of recalls etc. If the location isn’t convenient get them to collect the car and return it to you after service.

                    im being charged for a pick up and return as my dealer is outwith their service.

                    If I understand you correctly (‘outwith’ is a Scottish expression that isn’t used elsewhere 😉) your dealer does offer a collect and return service, but it isn’t complimentary? If that’s the case, I presume that Motability were happy for the cost of that to be paid for as part of the service? For many disabled people it wouldn’t be practical to have a courtesy car or to hang around at the dealership for hours.

                    #258236
                    Avatar photoMenorca Mike
                    Participant

                      I have a free courtesy car from the dealer when mine serviced but have to book 4 weeks before

                      #258238
                      Oscarmax
                      Participant

                        £15.00 for collection


                        In 2005 I suffered a brain injury which has left me with mental and physical disabilities.
                        Unfortunately I do get confused and get things wrong, so I apologise in advance.

                        Suzuki Across PHEV

                        #258348
                        Avatar photostruth
                        Participant

                          You can order from any Motability authorised main dealer and still have the car serviced at your nearest main dealer. Personally I see no sense in not having the car serviced at a main franchised dealer. You aren’t paying and they know the cars best, use manufacturers parts, are aware of recalls etc. If the location isn’t convenient get them to collect the car and return it to you after service.

                          im being charged for a pick up and return as my dealer is outwith their service.

                          If I understand you correctly (‘outwith’ is a Scottish expression that isn’t used elsewhere 😉) your dealer does offer a collect and return service, but it isn’t complimentary? If that’s the case, I presume that Motability were happy for the cost of that to be paid for as part of the service? For many disabled people it wouldn’t be practical to have a courtesy car or to hang around at the dealership for hours.

                           

                          outwith as in outside of their complimentary range.  cost is supposed to be 60 notes but motability customers get it for 38.

                          apparently they are not bringing it back as they dont know or are not saying whats wrong. said they will contact me tomorrow.also saying horn isnt working;[unbeknown to me as i dont think ive used it in the 2 years plus ive had it]

                          starting to sound like the receiver  part of computer perhaps.. said if i need to go anywhere i will have to ask motability so obviously they wont be giving me one.

                           

                          Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
                          Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoist

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