Motability operations and Charity duty of care

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  • #67757 Reply
    daveblue
    Participant

    Hi for disabled that are physically and have a mental disability if thinks go wrong and you are not happy with a decision and complain are you supposed to have the phone cut when they ask a question about you and you feel its not in focus with the complaint and you tell them this and you phone is put down on you is this right.And as i am not a complainer normally i phone back and they say a customer relations team manager phones me the next day and refuses to take any evidence or contact the grants team on the things that have not gone well and there is even more evidence to this im having to get an advocate to deal with there intrenched dogma and mental abuse i have sustained from this so called disability supplier i think i should not have been treated in this way surely they should be trained to deal with people that have mental problems but all they told me is they are a businness  which i know but we are paying for those cars.

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  • #67759 Reply
    Oscarmax
    Participant

    Dave the problem with people like you and I, we can be very difficult to communicate with even to a trained person, we see things so differently and sometimes what we are saying is not what we actually mean. Ask me the same question hours apart and I will give you a different answer. Unfortunately this is just life.

    If you are having a problem with Mobility operation they are a business, if you are talking to Mobility, they are every day people not mental health workers. I get my wife to communicate to everyone and I mean everyone  (that even includes my specialist and GP)but our closes friends who understand my condition.

    My advice get some to deal with mobility on your behalf, they can explain your condition and the effect it is having on your health.

     


    In 2005 I suffered a brain injury which has left me with mental and physical disabilities.
    Unfortunately I do get confused and get things wrong, so I apologise in advance.

    #67760 Reply
    Mike
    Participant

    Daveblue,

    Sorry, but your post is quite difficult to read without punctuation.

    If, as I think, you are wanting to make a formal complaint about Motability (either the charitable arm or the Operations arm) then I found that sending a concise formal written letter (not an e-mail) to Lord Jeffrey Stirling (the Chairman of the charitable arm) was well received. It resulted in a very thorough and comprehensive investigation being initiated and yielded a very positive outcome. His address is:

    Lord Sterling of Plaistow GCVO CBE
    House of Lords,
    London,
    SW1A 0PW

    Try to keep the letter strictly factual and ‘to the point’ without undue emotion. Include the names of the staff with whom you have spoken, together with the relevant times/dates etc.

    Mike

    #67761 Reply
    daveblue
    Participant

    Hi many thanks for above answers its hard when you feel emotion and not being understood.

    #67774 Reply
    Oscarmax
    Participant

    Dave looking through your posts I am assuming you have a Fiat, in 2008 we unfortunately brought a brand new Fiat,  we ended up with revised engine mount, then a fully gearbox rebuild and modification, then a redesigned clutch actuator, then new driveshaft seals then a new fuel filter housing, the last nail in the coffin a new clutch. At just before the vehicle reached 10,000 miles we decided to cut our losses and sold it, If I am correct I can understand your frustration with Fiat, we were pulling our hair out.


    In 2005 I suffered a brain injury which has left me with mental and physical disabilities.
    Unfortunately I do get confused and get things wrong, so I apologise in advance.

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