This topic contains 13 replies, has 5 voices, and was last updated by BackCountryBob 6 months, 2 weeks ago.
Don’t get me wrong – great scheme and making a massive contribution to people’s lives on so many levels. My Dad was on the Scheme all the way through the 80’s and 90’s – the cars enabling him and my Mum to go places they could only dream about.
However, from a relatively new perspective, the Scheme seems to be suffering from ‘large organisation syndrome’ and lost sight of the daily travails of its’ main users. Much in the same way as the NHS, DWP, Social Services the Scheme appears largely bereft of user friendliness and we all know too well how frustrating the jobsworth mentality can be.
Point in question. We’ve been waiting patiently for the VW AllSpace to come on the scheme at at point where we can replace my Daughter’s Sharan in May. Last week we received the Renewal Pack in the Post. Saturday morning the AllSpace Match came on the Scheme at a bargain price. Eventually, after much faffage, we decided to order from the supplying dealer of the Sharan – mainly due to excellent service and him being beyond trustworthy.
Contact him with a view to ordering today only to be told the application can’t be put through the system until 12 February, exactly 3 months to the day, since the Sharan was delivered! I know for a fact it was exactly 3 years to the day today, when we visited him and the application was approved. So now we have another agonizing wait until next Tuesday and all because the system says we should. Whatever happened to the Scheme that would make it so intransigent and inflexible? I can only think the people administering it have no comprehension of the day to day consequences of having a disability or caring for someone with a disability. It is nonsensical.
Contacted Motability via Live Chat with the fore lorn hope they might push a button on their system which might make it possible for the dealer to input the application, but no. “We can pass your comments on” My suggestion being that, with the car industry in a parlous state and lead times getting ever longer, then why oh why can’t Motability enshrine a much longer application time into their system. Lead time on AllSpace – 22 weeks, application time 12 weeks!! I know I can extend but want a replacement in a timely fashion, when I want it. It’s a no brainer for Motability too. Surely they get more for a car exchanged on time than one that is 3,6, 12 month extended. The model just doesn’t appear to make much business sense to me.
Sorry for the rant guys. Just very frustrated after waiting for so long for the AllSpace only for my enthusiasm to be sapped by a seemingly arbitrary edict.