[Sabbah kosar]

Hi all,

My vehicle was stolen a month ago and has not been recovered. RSA Motability have therefore put the claim down as an ‘at fault’ claim on my part even though I did nothing wrong. They informed me that as there is no third party to claim against I would be held liable and so they would need to put me down as being at fault.

Motability Operations have sent me a pro-rata refund and stated that as I have used the car for several months prior to the theft I will only receive a pro-rata refund. I was unaware that this was the policy and called MO to ask where this was stated in their contract. I was told it is not stated anywhere in the contract or their policy and that someone from customer relations would call me to discuss this further.

I received a call back and was told that the refund of the advance payment was a goodwill gesture on their part and that they are not legally obliged to make that refund. They then proceeded to tell me that unless RSA were to change the status from ‘at fault’ to ‘not at fault’ I would not receive the full advance payment. Furthermore, I had paid for a panoramic roof as an extra and have lost out on that too. I also paid the £100 excess required to start a claim with RSA.

Can they do this to me, do I have any grounds to appeal this? I can’t even afford to get the same car again now because the price has changed. Any advice is appreciated.

I think it is unfair to

Topic

[72 dudes]

That all sounds odd. Why would they consider you to be at fault?

Can you give a little more information on how and where the car was stolen?

[72 dudes]

Oh just seen the other thread why start two?

[Author]

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