just replied to Motability survey. Oh boy did they get it in the neck

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  • #319054
    joss
    Moderator

      As per title, I was email a survey on how I felt about the scheme. So I let them have it. About the recent removal of “Luxury” vehicles from the scheme, on the government’s capitulation to the media’s false reporting. Also for Motability not offering any support of user choice.

      Anyone else had one?

      • This topic was modified 2 months, 1 week ago by joss.

      Joss
      Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
      Previous car:Peugeot 308 GT Premium 1.2 Pure tech Petrol.

    Viewing 10 replies - 1 through 10 (of 10 total)
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    • #319056
      Glos Guy
      Participant

        Unfortunately, we haven’t received it.

        Whilst the recently announced changes are due to the government (who I think it’s safe to assume threatened to cease the block VAT exemption unless Motability implemented them), my disappointment with Motability is that, yet again, they didn’t fight back and correct all the nonsense. As a result, it’s still getting flack, even after the changes announced at the budget.

        Just this morning, Helen Whately, the Shadow Work & Pensions Secretary, did the media round and criticised Motability for giving “free” cars to people with tennis elbow, acne and ADHD. This was on both Sky News and BBC1 (Laura Kuenssberg). The Tories (along with Reform UK) are leading with this as one of the biggest clampdowns that they intend to make, if elected, to tackle Britains benefits culture. However, knowing what the current government is like, I suspect that the threats to Motability included instructions not to criticise the governments decisions.

        I have a feeling that the things that we are discussing now will have far less impact on Motability than the fallout from the Timms review next year will. I can see them removing the automatic entitlement to Motability if people get the higher rate mobility component of PIP (restricting access to Motability to those with physical disabilities – as it used to be) or completely re-writing the criteria for the higher rate mobility component in order to achieve the same aim. Obviously none of us know for sure and I’m not a betting man but, if I was, that’s where I’d put my money. One way or another, 2026 is going to be a significant year for Motability.

        #319057
        MFillingham
        Participant

          Idiots!  After these last few weeks they send out a survey.  They must be out of their minds.  Good luck analysing that feedback😂😂

           

          Im now waiting to see if I get one.

          I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
          I'll try to give my honest opinion but am always open to learning.

          Mark

          #319058
          kezo
          Participant

            Not here unfortunately

            #319060
            mitch
            Participant

              i think thats a new customer survey havent you just taken a new lease?

              #319061
              Avatar photoMenorca Mike
              Participant

                I’ve not had it but do you think they do read the replies ?

                #319062
                joss
                Moderator

                  i think thats a new customer survey havent you just taken a new lease?

                  Ah yes, I think that you are correct @mitch.

                  @Glos Guy I did include abit about motability not fighting back

                  Joss
                  Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
                  Previous car:Peugeot 308 GT Premium 1.2 Pure tech Petrol.

                  #319066
                  ChrisK
                  Participant

                    I’ve received a survey from them last week, has the same page layout except it’s entitled “Tell us about your recent vehicle application experience” so a completely different matter.

                    So mine, that I haven’t bother to fill in, is for how well the ordering process worked for myself and it went well so if I send it in giving full marks they might think overall I support Motability action or lack of action to the media and government BS.

                    #319144
                    Joe
                    Participant

                      I had one as I am signed up to Headlight surveys. I wrote that I thought motability would stick up for its cutomers and challange the lies and misconceptions and not just roll over like puppies.

                      • This reply was modified 2 months, 1 week ago by Joe.
                      #324446
                      Oscarmax
                      Participant

                        Received the survey yesterday, pointed out the low value vehicles with high AP . i.e Renault 5, with the current trend we may be price off the scheme.

                        Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

                        #324448
                        kezo
                        Participant

                          I’m fecking annoyed, I haven’t received one!

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