[Mcdon18]

Hi all.

I have a Honda ZR-V. There was an update to the infotainment system last week and ever since then there have been issues.

The built in Sat Nav isn’t working – even using Android Auto it will allow you to plan a journey but won’t allow you to select “start”. It also is meant to detect speed limits via signs/road markings and this isn’t working now either. It turns out it’s a wider issue – my question is do I contact the dealer directly or do I have to go through motability?

Topic

[Phaedra]

Dealer first.

Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!

[kdwolf]

Contact dealer first, but notify Motability about the issue. It is their vehicle eventually and having a documented history of your communication with Motability is paramount in case something goes wrong down the line later.

Sent from a mobile device.
Apologies for briefness and spelling mistakes.

Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 PHEV July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)

[Author]

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