Leaving the Motability Scheme
If at the end of your current lease, you decide that you don’t want to lease another car, then there are a few things you need to do.
We’re sorry to lose you as a customer, but we’ll try to make the process of reinstating your mobility allowance as simple as possible by taking care of everything for you.
Please follow these steps:
Your dealer should contact you approximately two months before the end of your lease to arrange the MOT test for your current car (excluding customers in Northern Ireland and Isle of Man). If this has not happened, please contact your managing dealer as soon as possible to book the test. The cost of the test and any repairs needed due to general wear and tear are included as part of your lease.
You can arrange to hand your car back to any Motability Scheme dealership . Make sure any documentation and equipment that was given to you with the car is also returned, such as the manufacturer handbook and any spare keys. This could also include a key for locking wheel nuts, a tyre inflation kit, radio or key codes, remote controls, parcel shelves or additional seats.
If your vehicle has a multimedia or infotainment system, in the interests of protecting your privacy, we strongly encourage you to restore the system(s) to the original factory settings to ensure that any personal details stored on the system(s) are erased. Information on this can be found in the manufacturer’s handbook. Alternatively you can ask your dealer to do this for you when you return the vehicle.
The dealer will check your car and we will decide whether you will get a Good Condition Bonus .
We will ask your benefit agency (the Department for Work and Pensions or Veterans UK) to reinstate your allowance. It could take six weeks from the end of your lease until you receive your allowance again. If it takes longer than this, please contact our Customer Services team on 0300 456 4566 and we will try to help.