[BigDave]

Via t’other offical Motability website (those who know, know) there is a forthcoming change of procedure with effect from 13 April 25 in regards to temporary drivers and Direct Line Insurance,  Posted for info only:

 

I expect the above info will be promulgated on the Motability customer facing website in due course.

Topic

[Matty M]

Is there a reason why you are keeping the site a secret?

I had no idea it existed, but a quick Google search for “motability dealers website” lead me to here:

https://cars.motabilitydealer.co.uk/news/scheme-news/placeholder-for-dlm-emergency-drivers

So Motability is hardly hiding it from the public.

[BigDave]

Matty M wrote:

Is there a reason why you are keeping the site a secret? I had no idea it existed, but a quick Google search for “motability dealers website” lead me to here: So Motability is hardly hiding it from the public.

Unless the policy has changed (@wmcforum ?), as many long term members here will remember, there are/were certain ‘non-customer facing’ websites members hereabouts were not supposed to directly link to. The other Motability website being one of those so affected.

Dave

[ChrisK]

Sorry if I’m reading this wrong but If the “emergency driver” counts as one of our permanent drivers what’s the point of an emergency driver?

I haven’t got any other drivers on my insurance so don’t really know the ins and out of it but just seems odd to me.

[BigDave]

ChrisK wrote:

Sorry if I’m reading this wrong but If the “emergency driver” counts as one of our permanent drivers what’s the point of an emergency driver? I haven’t got any other drivers on my insurance so don’t really know the ins and out of it but just seems odd to me.

From what I believe from here: https://www.motability.co.uk/get-support/if-things-change/changing-a-driver/#temporary

Although the ‘temporary driver’ would be one of the three permitted drivers, the number of temporary driver (upto 30 days) changes was basically unrestricted.

I have an inkling from way back, that Motability get charged a fee for adding/deleting drivers from the policy and the associated checks that are part and parcel of it.

It could be the case that some customers may have been changing drivers ‘willy-nilly’ and costing the scheme excessively. Hence now restricting it to four changes of ‘Emergency Driver’ per annum as opposed to more or less unlimited changes of ‘Temporary Driver’.

[Author]

Replies