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For anyone collecting a Ford motor or getting their car serviced or test driving a Ford just had this e-mail from my local Ford dealer.
TrustFord is taking the spread of Coronavirus extremely seriously. Our business is open as usual but, as you’d expect, our number one priority remains the wellbeing and safety of our customers and colleagues.
We are following Government advice and all teams are adhering to stringent daily actions including frequent handwashing, careful vehicle preparation and increased cleaning of our offices, showrooms and workshops.
Strict guidelines for fourteen day self-isolation have been in place for some time for staff returning from high risk countries and for those who may have been in close contact with an affected individual. Anyone with a high temperature or with flu-like symptoms are also being asked to remain at home and self-isolate for fourteen days.
If you are coming in to purchase a vehicle or to have it serviced please don’t be surprised to see hand sanitisers in the showroom or if you see colleagues wearing disposable gloves. If you have come in for a test drive or to pick up your new vehicle you’ll notice changes to our normal processes – these have been adapted in respect of everyone’s personal space.
Please note that in addition to our usual rigorous cleaning process, your key controls – including steering wheel, indicator & wiper stalks, gear lever & door handles – will all be wiped with anti-bacterial sanitiser prior to handover.
We will continue to monitor the situation and respond to the official daily advice. In the meantime, please continue to trust us to drive the standard in customer care in everything we do for you.
Thank you for your continued support – and please stay safe.
Chairman & CEO