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Motability Excess Mileage Support has been announced
https://www.motability.co.uk/changes/mileage/additional-support
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Eventually managed to speak to someone at Motability yesterday who took ages as she had to ask a manager.
Unless Motability have agreed excess mileage over 20000 miles in advance (which the manager said was highly unlikely, even for travelling to and from work), then any excess mileage over the 20000 will be charged at 25p per mile.
Looks like I am becoming an ex customer.
Eventually managed to speak to someone at Motability yesterday who took ages as she had to ask a manager. Unless Motability have agreed excess mileage over 20000 miles in advance (which the manager said was highly unlikely, even for travelling to and from work), then any excess mileage over the 20000 will be charged at 25p per mile. Looks like I am becoming an ex customer.
That is horrible Mike.
You could always email Andrew Millar and tell him what his company are doing., and there is ZERO “worry free motoring” from Motability.
From Motability’s own fb page posted yesterday 14th July 26, it looks like they may have now softened their stance for ‘rurally isolated’ customers, both in Scotland and across the UK:
”To make sure customers are not disadvantaged by where they live, we will be offering additional mileage to support rurally isolated customers across the UK. This will be automatically applied and we’ll be in touch with eligible customers via letter or email to let them know. You do not need to contact us”.
Extracted from: https://www.facebook.com/motability
https://www.facebook.com/photo/?fbid=1344293334475874&set=a.505570208348195
Albeit how they classify if someone is/isn’t ‘rurally isolated’, how much extra mileage they will be offering and how they will automatically apply it is not disclosed.
It all rather sounds like a postcode lottery!
Nor can I find anything currently on the Motability website about this (despite the linked webpage in their fb post) hence posting the full screenshot from their fb page!
The difference between Western (capitalism) and Eastern (Warsaw’s bloc countries) was that in the West everything was permitted, unless clearly prohibited. In the East on another side, everything was prohibited, unless clearly permitted.
The latter created an enormous group of bureaucrats and later the sleuths to decide what to permit, how to maintain and how to ensure it will be used as permitted.
Motability is that Warsaw’s bloc country to me for a very long time.
Sent from a mobile device.
Apologies for briefness and spelling mistakes.Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 PHEV July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)Indeed using a postcode IS the most effective way of determining rural isolation.
It is NOT a lottery but an accurate data point for classifying rural isolation. It is the first step.
Next is classifying according to the customers needs.
You can be in a city centre and be very isolated. As long as Motability listens to the needs and requirements of their customers
It is NOT a lottery at all, but the most accurate and proactive way of contacting their customers, and letting them know they are aware.
Eventually managed to speak to someone at Motability yesterday who took ages as she had to ask a manager. Unless Motability have agreed excess mileage over 20000 miles in advance (which the manager said was highly unlikely, even for travelling to and from work), then any excess mileage over the 20000 will be charged at 25p per mile. Looks like I am becoming an ex customer.
That is horrible Mike. You could always email Andrew Millar and tell him what his company are doing., and there is ZERO “worry free motoring” from Motability.
Even with the rural mileage reliefs @BigDave has posted about which do seem a lottery, if I honestly thought emailing Miller would do any good I would.
However, the writing is on the wall for the scheme from what I can see. I would just be waiting for the next money saving scam to be introduced by Motability.
I had already started looking at both new and nearly new vehicles with manufacturers warranty and will now be purchasing outright accordingly.
That way, I am not bound by punitively low mileage limits and ridiculous pence per mile costs for exceeding them just to get to and from work and for my other mileage needs.
@bigdave Indeed using a postcode IS the most effective way of determining rural isolation. It is NOT a lottery but an accurate data point for classifying rural isolation. It is the first step. Next is classifying according to the customers needs. You can be in a city centre and be very isolated. As long as Motability listens to the needs and requirements of their customers It is NOT a lottery at all, but the most accurate and proactive way of contacting their customers, and letting them know they are aware.
Motability are so “Proactive” that they sent a letter to their Scottish customer’s as recently as two days ago (13th July 26) and failed to mention any of this, whilst, letting us know that the millage changes would be falling into line with the rest of the U.K. from the 1st September 26, but no mention of making allowance’s for people living in Rural Area’s any where in the U.K.
This is a so called Professional Organization, that has been discussing these changes for possibly as long as a year, and still has no Proactive Plan in place. Whilst still consistently leaving their Disabled customers, with anything but, “Worry Free Motoring”.
@bigdave Indeed using a postcode IS the most effective way of determining rural isolation. It is NOT a lottery but an accurate data point for classifying rural isolation. It is the first step. Next is classifying according to the customers needs. You can be in a city centre and be very isolated. As long as Motability listens to the needs and requirements of their customers It is NOT a lottery at all, but the most accurate and proactive way of contacting their customers, and letting them know they are aware.
When you see below a further response today (15th July 26) from Motability on their own fb page, it cannot be anything else but a lottery.
”We have used national government and journey time data to everyday services to help us determine the most rurally isolated postcodes”…………
So whilst postcodes define what is/isn’t classed as ‘isolated rural’ the methodology behind it may leave a lot to be desired.
Unless of course, one actually trusts this (or any) government to get things right!
All it will do is draw arbitrary geographical ‘lines in the sand’ leaving some classed as ‘isolated rural’ and others equally rural and isolated not so.
Fortunately, no longer being on the scheme I care not whether I am ‘isolated rural’ or not, but to some scheme users it may make a huge difference depending on which side of the line they fall.
According to the Royal Mail my postcode is a rural area. Is it isolated, no because, I own a car!
The definition of Rural areas using the Rural Urban Classification
Is an official statistical classification for England and Wales (Scotland see gov Scotland), used to distinguish Rural and Urban areas. It is based on settlements and is available for some statistics and administrative geographies (including Census geographies and Local Authorities). The classification is used in combination with other datasets to produce analysis that distinguishes the characteristics of Rural and Urban areas. In particular it used for production of the vast majority of the analysis in the Statistical Digest of Rural England – GOV.UK.
2021 Census Rural Urban Classification
Urban areas are determined as settlements with populations of 10,000 or more, based on the 2021 Census. Rural areas are everywhere else and will include rural towns, villages, hamlets, isolated dwellings and open countryside.classifications for Census Lower Super Output Areas and Middle Super Output Areas are built up from these.
If an Output Area is Rural it is determined as being a smaller or larger rural settlement, based on dwelling densities. All Output Areas are also distinguished by whether they are nearer to or further from a major town or city. Thus, the classification consists of:
Rural
Smaller Rural: Further from a major town or city
Smaller Rural: Nearer to a major town or city
Larger Rural: Further from a major town or city
Large Rural: Nearer to a major town or cityUrban
Urban: Further from a major town or city
Urban: Nearer to a major town or city
Within a more detailed dataset there are further subdivisions to distinguish “further from” or “nearer to” a medium urban settlement and to a small urban settlement, with those not “near” a small urban settlement being regarded as “remote”.The Rural population was 9.5 million in 2021 and represented 16.9% of England’s population; in 2011 the Rural population was 9.3 million and represented 17.6% of England’s population (based on 2021 and 2011 Rural Urban Classifications for Output Areas).
The Output Area classification is used to determine a classification for Local Authorities based on the proportion of their populations in Rural areas and nearer or further from a major town or city…
https://www.gov.uk/government/collections/rural-urban-classification
Having a post code, only tell Motability where you live, as a starting point, it is no indication of where you’re destination is. Hospitals you may need to attend , can include various post codes and vary significantly in distance.
I notice Motability now includes Grocery Shopping. Does this mean the local shop or the not so local various Supermarket’s, which you should have the choice of, the same as non Motability shopper’s. and which category does this come under of the original Social, Health, Education or Employment categories.
HOW YOU DECIDE HOW MUCH SUPPORT I’LL RECIEVE.
What do they mean by “Whether reasonable alternatives are available”.
I think annoyingly a lot of our future Motability payment’s from our benefit payments, will be used up to employ extra Motability staff, to sort out this unnecessary farce, instead of spending it on suitable cars for it’s customer’s, as intended.
search Is “postcode” a rural postcode (you can add Royal Mail) but RM were top result in search, which I new anyway.
For all the weeping and wailing, and gnashing of teeth, no one has come up with a better option.
The path that Motability has chosen is the only viable alternative. Unless you guys an gals have a better solution?
Its all fine and well venting spleens, but Motability have to start somewhere, with Demographics, geography and accountants.
There is only so much they can reasonably achieve.
As we all know its now up to each member to decide whether the scheme is suitable or not, and some of us have already decided whether we leave or stay.
If we would have accepted a take it or leave it attatude in the 1970s with the blue three wheeler Invacar, we would never have had the Mobility Allowance or Motability. We would still be driving around in Invacar’s. There is no reason why the Government and Motability cannot scrap the changes.
Is this assistance only going to apply in Scotland cause on the link it says for those on Social Security Scotland?
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