Brill, does feel a bit hit an miss, I was sat for 6.5 hours from midnight before they decided to order me an uber, then they kept inundating me over the next few days with texts saying they would be with me shortly, then complaining that I wasnt there with the key (I live over an hour away from where the accident was).
Communication skills are clearly not at the same level for all of their call centre staff 🙁