EV Ordering Process

  • Creator
    Topic
  • #170436 Reply
    DumfriesDik
    Participant

    This will be like a casual journal of my experience with ordering an EV via Motability.

    5th November 2021 VW ID3 Max Pro Performance in Stonewashed Blue ordered
    22nd November 2021 Text received from BP Pulse requesting installation information
    23rd November 2021 BP Pulse information completed and sent
    30th November 2021 BP Pulse needs a site visit PLUS I need to fit a double pole isolation switch

    Mazda CX5 is my DD
    VW ID3 Max on order 5 Nov 21

Viewing 25 replies - 1 through 25 (of 40 total)
  • Author
    Replies
  • #170437 Reply
    DumfriesDik
    Participant

    Today I need to sort out the double pole isolation switch.

    BP tell me that Motability will pay for it, around £170. Work that only my energy supplier, OVO, can do.

    The question is, how do I organise my energy supplier to invoice BP on behalf of Motability. I wish there was a much smoother way of doing this as I am not be the first person, yet it feels quite daunting. I wish BP, Motability and the energy company would talk between themselves. Chinese whispers coming up? Lets see.

    • This reply was modified 8 months, 2 weeks ago by DumfriesDik.

    Mazda CX5 is my DD
    VW ID3 Max on order 5 Nov 21

    #170469 Reply
    DumfriesDik
    Participant

    1 December 2021 – Double Pole Isolation Switch. A problem. Without this switch, BP will not install a charger.

    It is like I am the first person to go through this process.

    OVO energy have not heard of Motability. OVO energy can only order a switch via my account and therefore I will have to pay for it.

    email today sent to BP requesting they speak with OVO, get it paid for and then ask OVO to call me and arrange a fitting date.

    • This reply was modified 8 months, 2 weeks ago by DumfriesDik.

    Mazda CX5 is my DD
    VW ID3 Max on order 5 Nov 21

    #170648 Reply
    DumfriesDik
    Participant

    2 December 2021 – Double Pole Isolation Switch ordered and paid for by me from OVO. BP tell me I can claim a refund from them. No invoice from OVO yet. Grrr. Without this, BP will not install. Also, BP are to arrange a site survey.

    • This reply was modified 8 months, 1 week ago by DumfriesDik.

    Mazda CX5 is my DD
    VW ID3 Max on order 5 Nov 21

    #170659 Reply
    Glos Guy
    Participant

    Blimey. I’m exhausted already! Surely this level of hassle and complexity before you’ve even taken delivery of the car must be a deterrent to many. You’d think that the whole process would be seamless and straightforward by now.

    #170667 Reply
    struth
    Participant

    i got bulb to fit smart meters, and they fit one as standard when they do. they said they were gong to charge me £75(half price) if getting it done at same time, but engineer who came said he just fits them as standard.

    pity bulb has crashed, as i liked them. i cant even change for now lol. no leckky companies are taking new business on.

    Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
    Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoist

    #170733 Reply
    Windy
    Participant

    After the dust had settled and we looked back on having a home charger we counted that there had been a total of 31 people involved in the process, we knew it was crazy but hadn’t realised how crazy until we sat down and counted them. We also realised at that point that level of efficiency,or inefficiency is not sustainable to achieve what is expected by 2030 there just isn’t enough time or enough people.

    #171154 Reply
    DumfriesDik
    Participant

    7 December 2021 – Isolation switch install date is 4 January. Notified BP of this and still awaiting to hear from them regarding a site survey.

    Mazda CX5 is my DD
    VW ID3 Max on order 5 Nov 21

    #171285 Reply
    DumfriesDik
    Participant

    9 December 2021 – Site survey booked in for 20 December.

    Mazda CX5 is my DD
    VW ID3 Max on order 5 Nov 21

    #171308 Reply
    fwippers
    Participant

    Blimey. I’m exhausted already! Surely this level of hassle and complexity before you’ve even taken delivery of the car must be a deterrent to many. You’d think that the whole process would be seamless and straightforward by now.

    Reminds me of an old project manager, over complicated system, simplified when I took over. He sent 6 separate letters to suppliers and other departments, we sent just 1 with all the information. Hopefully the charging installation may follow a similar route, however, government and companies thrive on red tape!

    #172082 Reply
    DumfriesDik
    Participant

    20 December 2021 – Site survey completed by AN Other company. I am not sure why the chap came to tell the truth, a lot of sighs and sucking air in through his teeth. I wasn’t involved and I don’t know what it was all about. I wonder when BP will be in touch to tell me the outcome, soon I hope. He told me I will need to pay for a trench and pay extra for this and that. I don’t think he knew how the installation was going to be funded so I didn’t treat it too seriously for now. Ah well, I will keep jumping through the hoops – roll on January.

    • This reply was modified 7 months, 3 weeks ago by DumfriesDik.

    Mazda CX5 is my DD
    VW ID3 Max on order 5 Nov 21

    #172087 Reply
    Jim

    He is correct only standard installation costs are covered by motability, an extras you will have to pay for.

    #172088 Reply
    Colin

    Motability Operations will cover the cost of any additional work required for a safe installation which can be completed by either bp pulse or Pod Point, including isolator switches, additional cabling etc.

    If additional work is needed which cannot be completed by bp pulse or Pod Point, the customer will need to cover the costs.

    #172144 Reply
    Stuart
    Participant

    The best advice i can give you is take the number of the contractor who turns up to fit your charger, then in future ring him and not BP Pulse. He will then assess any work or repairs that need doing and ring through for authorisation from BP, this will save you weeks of going back and forth with BP. My installer gave me this advice and i have had my main unit replaced twice and the internal fuse replaced for the newer electronic ones, all completed by him without having to ring BP once.

    ----------------------------
    KIA Soul EV First Edition
    ----------------------------
    Scale modeller in my spare time
    ----------------------------

    #172145 Reply
    struth
    Participant

    you could dig trench yourself i guess if fit enough. i know i did this to get cable out to sheds without costing an arm and leg..

    Anyway, sorry it seems to be dragging out for you. mine was fortunately fairly straightforward. it still took the installer 5 hrs

    • This reply was modified 7 months, 3 weeks ago by struth.

    Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
    Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoist

    #172217 Reply
    DumfriesDik
    Participant

    21 December 2021 – Email sent to BP early morning concerning two things. A refund for the Isolation Switch and the site survey. Received a telephone call from BP say a refund would be authorised and he will contact me again once survey submitted. I have a dedicated person that I deal with at BP and it is very good.

    Mazda CX5 is my DD
    VW ID3 Max on order 5 Nov 21

    #172853 Reply
    DumfriesDik
    Participant

    23 December 2021 – Refund for isolation switch received.

    Mazda CX5 is my DD
    VW ID3 Max on order 5 Nov 21

    #173469 Reply
    DumfriesDik
    Participant

    5 January 2022 – Isolation switch installed and photo sent to BP. Received a reply from my contact thanking me and moving on to the next stage.

    I have to say, so far, I am very impressed with how the installation is being handled. BUT we are not there yet!

    Mazda CX5 is my DD
    VW ID3 Max on order 5 Nov 21

    #174583 Reply
    DumfriesDik
    Participant

    14 January 2022 – Missed call from BP. Email received 3 minutes later. Home charge application has been approved and to allow 10 days for scheduling team to make installation appointment.

    Mazda CX5 is my DD
    VW ID3 Max on order 5 Nov 21

    #175574 Reply
    DumfriesDik
    Participant

    28 January 2022 – Chased up via email BP about being contacted by the scheduling team. Telephone call received in the afternoon. The installation isn’t straight forward and BP have gone back to Motability to approve the additional cost for the extra materials/work and waiting for Motability to respond now.

    Mazda CX5 is my DD
    VW ID3 Max on order 5 Nov 21

    #175577 Reply
    kbfern

    What additional work needs carrying out? have BP said what that will cost.

     

    This is the trouble with these charger installations, you are expected to fill in a questionnaire and take a few pics. Then when they turn up to do the job you are hit with: this job is not as straight forward as we thought and it’s going to cost more!

     

    If these companies employed a local guy to pop in and do the survey themselves and quote an accurate price to start with it would be so much better and folks like me would be happy to order one and even pay out of my own pocket for the job.

    But no that’s not how the system works, you provide info and pay up front only to find you could be in for hundreds extra to get the job completed.

    That’s why I am reluctant to bother and instead use the local public charge points that are in my local area and put up with far less hassle by going to a charger once every 7-14 days for a 30-40 min charge.

     

    #175595 Reply
    vinalspin
    Participant

    So almost 2 months in and still not fitted, not exactly brilliant, had my entire house rewired with a new consumer unit, 64 extra double sockets, 2 extra small c/u’s and 4 outdoor buildings done in less than 2 weeks from first enquiry.

    Seems too much hassle for a single charge point to me.

    #175615 Reply
    Rene

    Yeah, not to be too negative or detract from your (at least apparently) positive outlook, but we had to have our own charger fitted (due to a PHEV order).

    I called them for the first time on the 21st this month, and we have it installed on next week friday 9am (4th of feb). Of course, things could still go wrong, but that’s where we’re currently at. And that’s installed, not surveyed (we did supply pictures of all the things as requested in the online survey of the charger we’re going for).

    We had a pleasant conversation via email, and by that i mean “Hey, we can see on the pictures and drawings you provided that this would be a straight forward installation, here’s the quote”.

    Now, of course, we’re paying out of pocket, £595 (that’s after the grant), so i very much would expect it to go smoother. Still puts things into perspective though.

    #175619 Reply
    rox
    Participant

    Way to much hassle, especially for those with more than just a physical disability.

    #175646 Reply
    DumfriesDik
    Participant

    Yup @Rene, I remain upbeat with the project. Better communication from BP than VW!!

    Hi @rox, at some stage, folk (who can) are going to have to have a home charger installed at some point. I am happy to say that the perceived hassle is negated by excellent support from BP. Thus far at least.

    Just remember that if you choose to buy your own charger and pay for any extras, you may well be looking at paying over £1k. For the amount of effort I have had to put in, it really is a bargain. 🙂

    Mazda CX5 is my DD
    VW ID3 Max on order 5 Nov 21

    #175657 Reply
    Rene

    Over £1000 is rather rare – the usual chargers (Wallbox Pulsar Plus, Ohme Home Pro, Eo Mini 2) etc are generally around £600, maybe £750 on a bad day. Our Easee One lies at £595, to get to over £1000 they’d need to do a lot of extra work.

    Of course, saving that kinda money is nice, no argument here. But faffing about for two months with no movement ain’t great either – especially if you already have the car.

    @kbfern

    But no that’s not how the system works, you provide info and pay up front only to find you could be in for hundreds extra to get the job completed.

    That’s not how our order worked. We have a quote that we accepted, and is due AFTER the installation. The guys will come out, and once he’s here and tells me that there’s an unacceptable amount due extra after telling me it’s a straight forward installation, they can pack up and go home again. I doubt it though.

Viewing 25 replies - 1 through 25 (of 40 total)
Reply To: Reply #172144 in EV Ordering Process
Your information: