Driving licence body faces huge backlog cases due to strikes and Covid disruptio

  • Creator
    Topic
  • #159490 Reply
    Brydo
    Participant

    The Driver and Vehicle Licensing Agency (DVLA) is faced with a “catastrophic” backlog of paper applications due to social-distancing rules, and industrial action linked to Covid-19.

    Strikes by the Public and Commercial Services Union (PCS) have been staged in response to what it calls “unsafe” working conditions, contributing to the mass of unprocessed applications. More than 643 of the DVLA’s 6,000-strong workforce are reported to have had Covid, although the organisation says it has followed Government advice at every stage.

    Mark Serwotka, head of the PCS, told the BBC that the backlog of 1.4 million cases could have been avoided if staff were allowed to work from home, calling it a “stain” on the reputation of the civil service: “In 21 years, I have never encountered the level of incompetence and mismanagement that is on display at the DVLA in Swansea.”

    “We believe that if the department of work and pensions can deal with three million universal credit claims, if HMRC can deliver furlough scheme, if we have workers in the home office ministry of justice, devolved nations, working from home handling in some cases much more secure data so could the DVLA.”

    The head of the PCS also said that the actions of the DVLA have put its workers at a significant health risk, with more than 643 confirmed Covid cases and one fatality. However, chief executive of the DVLA Julie Leonard has denied this, claiming that staff safety has been prioritized during the pandemic:

    “We have taken staff safety incredibly seriously at every point in this. Had it been easy to have more people working at home, we would have done it. Staff safety really has come first.”

    A provisional deal between the DVLA and PCS recently fell through without explanation, according to Serwotka, who said: “Targeted action will continue at the DVLA unless the original deal, which both parties had agreed in principle, is back on the table.”

    The DVLA has faced major criticism for some time, with some motorists left unable to drive for months, and others complaining of unreturned documents. The DVLA receives around 60,000 pieces of mail daily, but says online operations – which can be used for most of its services – are unaffected. Drivers with medical conditions often have to rely on physical documents, though, while medical professionals’ letters often required by the DVLA are also subject to delays.

    The DVLA said: “There are significant delays in processing paper applications and contacting us due to ongoing industrial action and social-distancing requirements. Paper applications are taking, on average, up to six weeks to process, but there may be longer delays for more complex transactions.”

    The agency added the people can continue to drive after submitting an application, as long as they have not been instructed not to do so by a doctor or optician. It called the strike action “disappointing”, and said PCS is “targeting services that will have the greatest negative impact on the public, including some of the more vulnerable people in society”.

    The only person who got all his work done by Friday was Robinson Crusoe.
    Anything i post over three lines long please assume it is an article lol.

Viewing 18 replies - 1 through 18 (of 18 total)
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  • #159520 Reply
    Richardw

    As a guide  we applied for our daughters provisional on 29th March and it arrived first week in July

    #159553 Reply
    gillan

    i moved house in march sent away my license to be changed address.

    i had to upload a photo cos i was still on the paper one.

    i check regularly online at the progress but im still waiting for it more than  4 months later.

    #159555 Reply
    wmcforum
    Which Mobility Car

    Foolishly, I believed the information DVLA quote that it only takes a week for a provisional licence to be processed. My newly turned 17 year old is not happy with me as we were subsequently informed of these delays and were quoted three to four months.

    #159556 Reply
    garry
    Participant

    I moved house in June I had a paper license. Did it all online agreed to use use my passport photo and details, got my new plastic license 3 days later I was totally gob smacked.

    Well worth checking if you can do what you need to do online, I know a lot can’t but if you can it’s definitely the way to go.

    #159557 Reply
    Brydo
    Participant

    Good info garry.

    The only person who got all his work done by Friday was Robinson Crusoe.
    Anything i post over three lines long please assume it is an article lol.

    #159558 Reply
    ChrisK
    Participant

    I’ve got to renew my license by mid October because I reach the grand old age of 70.

    You can apply for the license 90 days before expiry of your old one and after 4 or 5 attempts this week I managed to get the form done.

    First attempt, TBH I jumped the gun on the first attempt because it was at 93 days before expiry and after filling the form it said I was not eligible to renew my license.

    Second attempt, tried again at 88 days to go to expiry and their system crashed about 4 pages in.

    Third attempt and 87 days to go to expiry I got to the page where it asked about my passport but because I haven’t travelled abroad since becoming disabled I let that lapse six years ago but by the time I’d taken on board why or what they were asking the online form timed out so back to zero.

    Forth attempt, God knows how many days to expiry but I got to inputting my driver license number only to be told “sorry we can’t retrieve your records at this time, please try again in 24 hours.

    Last and final attempt, now up until now all my attempts were carried out in mid-morning but this time I went for late afternoon and was successful with the application with no crashes or hiccups.

    DVLA said the license will be with me within 2 weeks, we shall see.

    #159562 Reply
    ChrisK
    Participant

    Oh and I almost forgot, when I receive my new license I’m to cut my old one in half and return it to DVLA.

    #159569 Reply
    gillan

    just checked again……

    You can only view transactions that have been initiated online.

     

    Transaction date
    Transaction type
    Transaction status
    Transaction reference no.
    Transactor
    21/03/2021
    Change of Address
    In Progress
    2021080172xxxx
    Mr S xxxxx

    #159572 Reply
    garry
    Participant

    Oh and I almost forgot, when I receive my new license I’m to cut my old one in half and return it to DVLA.

    yup I had to do that

    #159582 Reply
    garry
    Participant

    just checked again…… You can only view transactions that have been initiated online. Transaction date Transaction type Transaction status Transaction reference no. Transactor 21/03/2021 Change of Address In Progress 2021080172xxxx Mr S xxxxx

     

    Not sure what’s holding yours up, maybe because you uploaded a photo? and I let them use my passport info.

    See screenshots below applied online 09/06/21. License is dated 10/06/21 arrived 3 days later

    • This reply was modified 1 week ago by garry.
    #159595 Reply
    Georgie

    ” The DVLA said: “There are significant delays in processing paper applications and contacting us due to ongoing industrial action and social-distancing requirements. Paper applications are taking, on average, up to six weeks to process, but there may be longer delays for more complex transactions.” ”

    DVLA didn’t notify me that my Short-term Medical Driving Licence was going to run out in May, but fortunately I’d been watching the days count down anyway and, after finally getting them to sent me the correct forms (third time lucky), I dutifully filled them in and sent them off at the beginning of March.  My ‘relevant’ condition (M.S.) isn’t on their ‘Renewable on-line’ list, unfortunately.

    Got a letter back within about 10 days saying they needed to contact my M.S. Specialist (fair enough) and that I shouldn’t contact them unless my situation changed.  My M.S. Specialist told me he’d been contacted and had returned all the paperwork at the end of March.  Have heard nothing since.  Licence ran out in mid-May and I’m now having to drive under Section 88 of the Road Traffic Act.

    They don’t seem to give a monkeys about my actually-far-more-disabling-for-me spinal damage.  Why not?  No idea!  I always tell them, they always ignore it.  Maybe there are too many long words?  Maybe they just don’t have a specific enough ‘tick box’ for it on their job sheet.  😉

     

    #159617 Reply
    Mike Cooper

    Thankyou gillan you have just rescued me! I was having terrible problems trying to register a change of address on my licence,had 3 goes at it and failed to get through to completion at 3 seperate stages of the form.Saw your post about how to check online as to how your transaction is going and it has in fact been done successfully! Not sure at the moment if I have to wait for the new licence to come through the post before I can book a test drive (please no,as my renewal date is only 9 weeks away)but I will be on to dealer shortly so he can check it out for me.I think it will be fine.This forum continues to be a brilliant font of knowledge.

    #159695 Reply
    Jamie

    My 3 year licence renewal was in November….Still waiting for the medical team to review the assessment from my gp which was done in February…so although I can technically drive on my licence as its in the dvlas hands and haven’t been told I can’t drive..when my car goes into the dealership or if I needed to hire a car, I can’t because my licence is now out of date🤦‍♂️🤷‍♂️ feel sorry for hgv and bus drivers because if they are waiting that’s their livelihoods on the line

    #159747 Reply
    gillan

    i used my passport photo to

    #159750 Reply
    ChrisK
    Participant

    Had me a bit worried there gillan because renewing my license the other day it did not ask for a photo but just checked and sometimes they use the one they already have.

    When I had to inform DVLA of my stroke in 2008 they then issued me a license for 10 years so my current license has been in use since 2018 and now reaching 70 in October has to be renewed again but assume, or hope, they use my last photo that is only 4 years old but I haven’t change anyway since I passed my test at 21 years old anyway.😁

    Also noticed when renewing that I did not have to report the stroke indecent again unless I’d had another one but it says in the online form “only tell us of new changes to medical conditions and we don’t need to be informed about previous conditions already on record” or words to that effect and that’s a relief the way doctor surgery are at the moment.

    At least DVLA take on board what my doctor says that my condition will never change unlike the DWP who seem to think I might get better tomorrow or the day after.😀

    #159969 Reply
    ChrisK
    Participant

    Well I was told that the renewal of 70 and over 3 year licenses was a computer handled thing and was not effected by the trouble at DVLA.

    True enough it must be because filled out the online form Friday and the new license arrived today so almost next day delivery if you take out the weekend.

     

     

     

    #160061 Reply
    Tardelli

    But if your condition is not listed on the Gov.uk website, you have to ring up, which is an exercise in futility 👎👎

    #160063 Reply
    Georgie

    I wish they’d hurry up with mine.  It’ll be 21 weeks tomorrow since I posted off the forms (did get an acknowledgement letter, so at least I know they arrived).

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