Does /Should Motability now what Our Individual Disabilities Problems Are

This topic contains 6 replies, has 3 voices, and was last updated by  Mossfinn 1 month ago.

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  • #95553 Reply

    martino

    I was wondering if Motability was aware of our disabilities , illnesses or problems that we all have as a customer  that entitle us to the higher rate of PIP  and maybe care component of PIP,

    So when we look to lease a car through Motability, they would know what type of vehicles to make available to suit our needs ..

    I dont think they do , but I was thinking perhaps they should now so it might give them a better understanding into the type of vehicle that would be suitable for our needs, wider cars higher up cars  seats ect,

    It might mean there would be a lot of more suitable vehicles available

     

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  • #95558 Reply

    BigDave
    Participant

    I was wondering if Motability was aware of our disabilities , illnesses or problems that we all have as a customer that entitle us to the higher rate of PIP and maybe care component of PIP, So when we look to lease a car through Motability, they would know what type of vehicles to make available to suit our needs .. I dont think they do , but I was thinking perhaps they should now so it might give them a better understanding into the type of vehicle that would be suitable for our needs, wider cars higher up cars seats ect, It might mean there would be a lot of more suitable vehicles available

    Unless you want to open a huge Data Protection nightmare – I would say no, certainly not.

    Put it another way – would you be happy for details of your disability and your associated needs being passed to a private company, who may then in turn pass your data on to another (such as a car dealer etc). So that Fred down at xxxxx car dealer knows you have cancer for example?

    Mind you, I sometimes think Veterans UK don’t know I still exist, let alone know how my disability now affects me,  but as long as they keep paying the war pension and wpms I am happy enough.

    Dave

    #95559 Reply

    martino

    That a very good point Dave,,  i was just wounding how Motability could offer more suitable vehicle rather than just by price

    #95565 Reply

    SaintsMan

    Given that within a day of notifying RSA about someone driving into the back of me, I had a call from an ambulance chasing claim company. I could have imagine the calls we would receive about various disability aids.

    Incidentally I did call RSA about the ambulance chasers, they were very good, they knew someone was passing information and as I had contacted them quickly enough they were able to find the culprit.

    #95577 Reply

    Philjb

    They don’t keep records of disabilities, they just advise or they can give you a case manager to help you if you need it.

    Saying that I have a deformed cervical spine as one of my issues so I need a head rest with a lot of forwards movement, when I rang motability could they tell me what vehicles were suitable the lady I spoke to said she’d speak to a specialist and get back to me.

    she did the next day with this long winded story of how it was unsafe to have adjustable head rests and no vehicle could have this by law. Bugger I thought well how come my old Vw touran had this feature? The laws obviously changed.

    oh well we’ll still look my wife said, the first dealer we went to Toyota i think said yes we have models that have this adjustment.
    Then ford yes some models.
    Then Vw yes nearly all models.
    So again it’s sometimes best to find out by trial and error yourself.
    In the end I found a tiguan with comfort massage posture pedic heated massage seats with head rest forward back up and down adjustment, Bliss.

    #95585 Reply

    JS
    Moderator

    I concur with Dave and will add Motability are very strict on the data being used, there is no need for them to know anything other than intitlement. They or the dealership are not allowed sell your information to a third party,

    I can’t see how it would benifit the scheme any further by knowing Disabilities, no one person/condition is the same, its all individual and Motability think they have a selection for all needs, and to be fair we would all love that certain car but we can get by with an available alternative, like with the recent bluebadge issue with Paddy Mcguiness and Family, it makes no difference what the reason/condition they are eligible and intitled to it, (knowing makes no difference is my point) an organisation knowing personal conditions only open them upto accusations of wrong vehicle being supplied etc and the biggest private lease company in Europe is not going to do that. But nice thought provoking thread though, its sometimes easy to overlook or dismiss others thoughts but then it also got me thinking just how much retraining etc they would have to do with All staff if they were aware and the extra responsibility that would put on them as a company and the cost involved, We would end up Paying for it. I too would like certain vehicles added but happy with the statusqoe of being able to choose a vehicle that suits individual needs and tastes rather than be be dictated to as to selection due to condition and because someone has been on a days corse so knows better and their computer won’t allow that vehicle due to condition or illness. We are All Individuals, We need to be able to decide what’s best not have that taken away also.

    I conclude I personly think it would result in less choice

    #95592 Reply

    Mossfinn

    I’m not sure how Motobility knowing our disabilities is going to help any. Each and everyone, even if we have similar disabilities, are unique and suffer in different ways. No one knows better than ourselves and we have ample time to research and test the vehicles ourselves to find out which is most suitable.

    There was an earlier thread that suggested that Mobility specialists at dealerships could perhaps be disabled. Again, a person with one disability may be more empathetic but no more qualified to assist me than an able bodied specialist.

     

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