Does anybody have any experience of Simpsons Preston ???

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    Topic
  • #270965
    whiteswan
    Participant

      My last 3 dealers have all been exceptional from ordering to collection and beyond…….nothing too much trouble and every call returned.

      However back in Jan I ordered a Kodiaq 7 seater from Simpsons – I was told it was to be built from factory – however it seemed a lot of other people had to been told that it was “stock models only” – so I thought I’d call them ( a day after placing my order) to ask the question and also I wanted to enquire about the cost of an add on pack.

      I left a message………….but didn’t get a reply.

      So I range again mid-feb – explained to receptionist that I hadn’t had a call back and she apologised and promised somebody would call later that day……….again no call was forthcoming.

      Towards end of March I called again – left message – and once again no reply…………..

      Kind of at my wits end here now – they are not local to me – but they were the only skoda dealer promising factory orders.

      I’ll try them again tomorrow and will report back.

    Viewing 6 replies - 1 through 6 (of 6 total)
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    • #271360
      Ele
      Participant

        I would pop in and speak to them and follow up with a complaint to head office.

         

        #271480
        whiteswan
        Participant

          Sadly my phone call once again resulted in absolutely no return call.

          As suggested above I will have to call in – sadly my health is not great at the moment and they are not local so I will have to do it when feeling a little better.

          #271484
          MickC
          Participant

            Seems like the dealership is as comedic as the tv show…..and he is called Preston.

             

            #271499
            Spyder
            Participant

              I’m very close to Simpsons in Preston and wouldn’t go back. Uninterested sales team, poor product knowledge. I have found Simpsons of Colne much more responsive. Same group, different approach.

              #272413
              Spyder
              Participant

                ok… you’re welcome, I guess

                • This reply was modified 1 week ago by Spyder.
                #272421
                whiteswan
                Participant

                  I’m very much getting the same impression – what a shame.

                  When I am well enough I will go over there and see if I can talk to somebody face to face.

                  Looks like I’m not the only one.

                  Thanks for input.

                Viewing 6 replies - 1 through 6 (of 6 total)
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