[TomThumb]

Not impressed with DLM in the slightest.

After an accident in 2024 where an at-fault accident wrote off our motability car, DLM fell short on customer care & failed to look after us as a customer, both after the accident & the run up to the court appearance that led to the ban, but that’s another story.

 

In 2025, our disabled daughter ended up with a 12mth driving ban due to the previous accident.

Roll on to 2026 & the daughter is counting down the days (2 weeks) until her ban is over & she can get behind the wheel again

Now having only found out by chance today, DLM state

Yes, any driver who’s been disqualified from driving for more than 30 days within the last five years cannot drive on a Direct Line Motability (DLM) policy.

 

They’ll become eligible when five years have passed from the conviction date shown on their driving licence.

Is this a somewhat new addition to dlm’s t&c’s?

The kicker is this was not mentioned at anytime previously by DLM.

 

we now have an adapted motability vehicle that the customer won’t be able to drive.

As we currently have 15 mth left on our car, the thoughts are we will likely have to terminate the lease early,

but where to next?

We’re not in a position to purchase a brand new vehicle privately, so with adaptions needed,

possibly looking at a used vehicle! if adaptions are still available?

or
a private lease! If adaptions are allowed to be fitted?

Adaptations at cost price,

a 6k insurance quote for a used car.

Or is there anything else you guys n gals can suggest.?.?.?

TIA

Tom…

 

 

 

 

Topic

[Glos Guy]

Thanks for updating @TomThumb I really feel for your daughter. Nothing worse than uncertainty.

[Oscarmax]

My DVLA went to DVLA Liverpool we supplied to medical reports to Swansea, Swansea took about 6 weeks to respond, once the reports were forwarded to Liverpool they responded in a couple of days via phone , the gave the decision over the  phone.

Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

[kezo]

Hopefully, it won’t take long now.

[TomThumb]

I’m now half expecting dvla will require another driving assessment, as her previous report is more than 3 years old. Possibly adding a further delay.

But all being well, the daughter should be re-issued her driving licence eventually & be mobile again, albeit away from Motability.

 

Tom…

 

[Author]

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