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I damaged the black cladding to my chr going over a hidden wooden post at my country park I’m booked in at body shop at my dealer next week for them to look at it and take photos I’m told . The passenger door will only open about 50 cm so it’s bent the metal at the bottom no paint has been touched how much do I have to pay to Motability I’m told it’s an insurance job thankyou for your help
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Oh Dear
Sorry to hear that
That’s unfortunate Mike
I understand that
The standard excess is £250 (increased from £100). If you only need a windscreen replacement, the excess is £100
Oh Dear Sorry to hear that That’s unfortunate Mike I understand that The standard excess is £250 (increased from £100). If you only need a windscreen replacement, the excess is £100
I didn’t know it was raised. Is it from 1 July or already in force?
Sent from a mobile device.
Apologies for briefness and spelling mistakes.Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 PHEV July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)Omg I never thought be that much bastard bank holiday Monday we shouldn’t have gone parking was full 10am I thought a lot had gone away for Easter how wrong I was so mad about this
Maybe only £100 depending on when started your lease
The exact situations when your excess goes up or changes include:
New Lease Applications: The increased excess only applies if you placed a new vehicle order on or after October 1, 2025.
Existing Leases: If you signed your lease agreement before October 2025, your excess will remain locked at your original rate (usually £100) for the remainder of that agreement’s term.£250 is quite an increase, I only paid £100 in November, when my empty person hoist swung into my back passenger door during a gust of wind, leaving a 50p size, dent on the edge of my back passenger door.
The body shop hasn’t saw it yet just the service adviser thought it was an insurance job
These things happen Mike, don’t beat yourself up.
Yes, it will be an insurance job. As the passenger door doesn’t open, it could be that the hinges are damaged, the door metal is warped, or merely the damage to the cladding is preventing it from opening.
All you can do is wait until next week knowing that it will be put right.
2024 - BMW i4 Grand Coupe eDrive 35 Sport
2020 - Volvo XC40 T4 Inscription
2017 - Audi Q3 TFSi Sport S-Tronic£250 is quite an increase, I only paid £100 in November, when my empty person hoist swung into my back passenger door during a gust of wind, leaving a 50p size, dent on the edge of my back passenger door.
See above my latest comment
The body shop hasn’t saw it yet just the service adviser thought it was an insurance job
when was your lease taken out Mike?
See my last post above
My car lease started April 15th 2024 so just over 2 years old so is it £100 ?
Phew looks like it mike 🙂
Not one of your better “posts” Mikey…
Put it down to age, bad weather and a moments inattention.
You will get it fixed and have the luxury if a courtesy car. I predict more posts from ya when that happens..
Am sure a few Baileys will soothe bruised nerves.
As long as your ok Mike, thats all that matters.
It happens to the best of us, so don’t worry about it.
As I’ve said they are looking at it and taking photos next Thursday morning at my Toyota dealer do they then phone motability ? I wonder how long I’ll be waiting to have it done ?
Mike, probably better to phone motability, who will give you a number for the insurance company Direct Line Mobility and they should take it from there.
Do not rely on the dealer, its not their remit. They are helpful, but this is something you have to do yourself.
You are ok, that is the main thing. Take it one step at a time, dont get overwhelmed.
Many thanks but I’m booked in at my dealer which has body shop next week service manager booked me in yesterday when I was there he said they would look at it and take photos will see what they say
Mike, probably better to phone motability, who will give you a number for the insurance company Direct Line Mobility and they should take it from there. Do not rely on the dealer, its not their remit. They are helpful, but this is something you have to do yourself. You are ok, that is the main thing. Take it ine step at a time, dont get overwhelmed.
Great advice and proper process and it is exactly what I would do
Mike if notthing else, you should make contact with Direct Line, if only to make DLM aware you have had an accident and let them guide you through the correct procedure. You can explain what steps you have taken to get photo’s of the damage.
Its highly unlikely Direct Line will use a main dealer for repairs, as they have their own network of repair centres and if your dealer charges you for any work, even taking photo’s, will be your responsibility to pay.
I agree with the above comments save yourself the headache and do things by the book!
https://www.motability.co.uk/get-support/faqs/what-to-do-after-an-accident
Was on the phone an hour to motability direct line they were lovely they phoned Toyota dealer yes Kezo was right they don’t repair motability anyway fix auto have the contract they are phoning me and I’m having a courtesy automatic car they are keeping me updated with texts and emails yes it’s £100
Thats good to hear Mike
Just to add have a read of a recent thread titled
A cautionary tale if you get a hire car from Swift
Suggest taking note following their experience
Whether its a hire/courtesy/test drive car advise to always do the same
you may want to follow their advice
remember
Lots of pics/video before getting in the hire car and highlight anything you see before driving off and same again video after you hand back and ask that its inspected before leaving
Also video your car before drop off and give it a good look around on collection
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