Continuing Renault Austral delivery woes.

  • Creator
    Topic
  • #258086
    Avatar photoConfusicated
    Participant

      So… dealer just called re. my Iconic Austral. It has now been sitting at Portbury for 41 days – 6 weeks tomorrow. This, even he admits, is “unusual”. He says they’ve raised trouble tickets but got no response. I am getting fairly bloody annoyed at this stage, as 2-3 weeks is apparently the norm at the port.

      Not getting mush help from Renault direct, ‘cos Motability sale so fleet customer, not me personally.

      Sriously considering my options at this point.

      Current car: Ford Kuga Vignale (2019-old shape) 1.5 petrol auto AWD. AP £2,395 + £199 for 4-way 80kg hoist. +2 yr lease extension.

      Previous Motability cars:
      2013 Ford Focus estate petrol auto. AP £95. No adaptations.
      2016 Vauxhal Zafira 1.4T petrol SE Auto. AP £795 inc. basic hoist.

    Viewing 8 replies - 1 through 8 (of 8 total)
    • Author
      Replies
    • #258093
      Ele
      Participant

        Hang in there It will be worth the wait Im sure

        Good news is

        Best to keep an eye and check current AP since ordering as its now only £2495 a big chunk less than when you ordered in Oct

        Maybe to late to do so

        Im not quite sure but still worth a shot

        Ask the dealer to match the current AP as it a simple 2 min tap on his computer

        If not cancel and either reorder or walk away

         

        • This reply was modified 2 weeks, 6 days ago by Ele.
        • This reply was modified 2 weeks, 6 days ago by Ele.
        • This reply was modified 2 weeks, 6 days ago by Ele.
        #258104
        kezo
        Participant
          #258107
          Avatar photoConfusicated
          Participant

            Renault are looking into it.
            The AP for the Iconic trim level hasn’t gone down, only the two lower levels. Because of course it hasn’t.

            I will decide what to do when Renault get back to me. Several people on the FB group have wondered whether my car has been damaged and that’s why there’s a delay.

            Current car: Ford Kuga Vignale (2019-old shape) 1.5 petrol auto AWD. AP £2,395 + £199 for 4-way 80kg hoist. +2 yr lease extension.

            Previous Motability cars:
            2013 Ford Focus estate petrol auto. AP £95. No adaptations.
            2016 Vauxhal Zafira 1.4T petrol SE Auto. AP £795 inc. basic hoist.

            #258108
            Avatar photoMenorca Mike
            Participant

              Can’t you leave it there and cancel and get a Honda ZRV ?

              #258114
              Avatar photoConfusicated
              Participant

                The ZRV isn’t suitable for us.

                Current car: Ford Kuga Vignale (2019-old shape) 1.5 petrol auto AWD. AP £2,395 + £199 for 4-way 80kg hoist. +2 yr lease extension.

                Previous Motability cars:
                2013 Ford Focus estate petrol auto. AP £95. No adaptations.
                2016 Vauxhal Zafira 1.4T petrol SE Auto. AP £795 inc. basic hoist.

                #258133
                Ele
                Participant

                  Renault are looking into it. The AP for the Iconic trim level hasn’t gone down, only the two lower levels. Because of course it hasn’t. I will decide what to do when Renault get back to me. Several people on the FB group have wondered whether my car has been damaged and that’s why there’s a delay.

                   

                  You posted that you had ordered the Techno trim thats why I posted what I did

                  {we ordered a Renault Austral in Techno Esprit Alpine trim this morning. £3,245 + £590 for the compact Autochair}

                  #258181
                  Avatar photoConfusicated
                  Participant

                    Yes, we originally ordered the Techno. However, I updated a couple of weeks later when the Iconic came onto the scheme and I amended the order.

                    • This reply was modified 2 weeks, 5 days ago by Avatar photoConfusicated.

                    Current car: Ford Kuga Vignale (2019-old shape) 1.5 petrol auto AWD. AP £2,395 + £199 for 4-way 80kg hoist. +2 yr lease extension.

                    Previous Motability cars:
                    2013 Ford Focus estate petrol auto. AP £95. No adaptations.
                    2016 Vauxhal Zafira 1.4T petrol SE Auto. AP £795 inc. basic hoist.

                    #258199
                    Ele
                    Participant

                      Ah I see

                      Hang in there a little longer as it will be worth the wait

                       

                    Viewing 8 replies - 1 through 8 (of 8 total)
                    • You must be logged in to reply to this topic.