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My motability car was hit by a car that left and didnt leave details. There was a witness who told me what happened an i got the car registration.
I called RSA motability who put all the details on the system and nationwide contacted me about repairs. When i contacted nationwide they didnt do the repairs anymore so phones RSA who said they would contact me when a new repair centre was available.
fast forward 2 months and no contact from RSA so i called and they said my file was still with nationwide. They have now given my file to a local repairer. I am annoyed as they should have contacted me. I know I can chase it up but i have been ill.
I called enterprise who will be giving me a courtesy car. But they have told me this will be a credit hire car and if they can’t get the money off the other insurers then i would be liable for the hire cost.
Is this the correct way that the hire car should be done? Surely the hire car and repairs should be dealt with by RSA and i shouldn’t be liable for any costs.
Has anyone else had a credit hire car through RSA Motability?
Appreciate any help. Thanks