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My goodness stay right AWAY from Europcar guys. My vehicle required further investigating and fixing so the dealership requested a hire vehicle to get in contact and book myself in. Great service from RAC with in an instant I receive the call to book the hire vehicle. 10/10.
So I receive my hire vehicle from Europcar (terrible vehicle) with a delay on the same day. The guy who delivered it was being honest that the fuel tank was used in terms of delivery fuelage by a pound or two short, I didn’t mind. So after a week my actual vehicle is finally repaired and handed over back to me so I called Europcar last Friday and said you can take your vehicle back incase you guys may need it to meet customer demand and I have got my own car now, to which they said the rental agreement does not end till the following monday but we’ll collect it the next day if so for 8am (Saturday). First, they didn’t even bother turning up on the alloted time to which I had to wait around wasting 4 hours of my time. They finally take the vehicle bearing in mind it is all filled up and ready. Now today I just casually check my bank acc to which astonishgly they’ve taken £50.00 out!! Rung them up and the lady turned around and said I used 30 litres of fuel, my god the lies that came out of their mouths. I said I have the receipt, which states the time/date on the fuel receipt and perhaps they should have a word with the person who collected the vehicle!! She now said she will look into this but it is absolutely APPALLING to be branding the customer a liar!
It’s getting to a certain time and age now where we must take pictures of everything we do and record any conversations to not be branded as a liar! I should’ve not let them collect it early, guess sometimes a good act can back fire.
How do I take this further if she calls back saying I am at fault?? When clearly I filled the vehicle up to the very top and I also have the receipt, I even washed the vehicle for them. How rude of them! Absolute frauds.
Anyone else experience horror story of vehicle hires?